Car Wash Shift Leader — Guest Experience Pro

Tommy's Express Operations; Haring Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Health Insurance

401k match

Paid time off

Tuition assistance

Learning & development

Career growth

Nationwide presence

Job summary

Tommy's Express Car Wash in Michigan is seeking a Retail Shift Leader to join our fast-paced, guest-focused team. You will oversee daily operations, ensure top service, and support crew with opening/closing tasks.

You’ll balance guest relations with process discipline, track maintenance and safety, and help drive sales while maintaining a friendly, energetic atmosphere across our nationwide brand.

Qualifications

• High school diploma or GED.
• Must be willing to work hard, build relationships, and love people!
• Must be proficient in opening and closing tasks.

Responsibilities

• Provide quick and friendly guest service to our guests within the car wash.
• Exceed Guest expectations.
• Oversee all aspects of the site.
• Retain and create new customer relations.
• Maintain unit, grounds, and car wash.
• Open and close wash.
• Maintain maintenance logs, inventory, and reports as needed.
• Communicate good news, bad news, breakdowns, etc. with Assistant and Site Leader.
• Unite management: work with the Assistant Manager and General Manager to ensure all site responsibilities are complete.
• Update, maintain, add tasks, and ensure proper completion of hourly checklist.

Skills

Guest service

Tech proficiency

Team leadership

Communication

Education

High school diploma or GED

Job description

Tommy's Express Car Wash in Michigan is seeking a Retail Shift Leader to join our fast-paced, guest-focused team. You will oversee daily operations, ensure top service, and support crew with opening/closing tasks.

You’ll balance guest relations with process discipline, track maintenance and safety, and help drive sales while maintaining a friendly, energetic atmosphere across our nationwide brand.