Car Wash Shift Leader: Guest Experience & Growth

Gen3 Tommys Express Llc; Big Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Job summary

Gen3 Tommys Express Llc is seeking a Retail Shift Leader to oversee daily car wash operations and ensure exceptional guest experiences. You will lead a team, maintain facilities and equipment, and drive sales and customer service goals under the guidance of the Assistant Manager and General Manager.

The role requires a high school diploma or GED and a willingness to work hard, build relationships, and lead by example.

Qualifications

• High school diploma or GED required.
• Willingness to work hard, build relationships, and love people.
• Must be proficient in opening and closing tasks.

Responsibilities

• Provide quick and friendly guest service to our guests at the car wash.
• Exceed guest expectations.
• Oversee all aspects of the site.
• Retain and create new customer relations.
• Maintain unit, grounds, and car wash.
• Open and close wash as needed.
• Maintain maintenance logs, inventory, and reports as needed.
• Communicate updates and issues with the Assistant Manager and Site Leader.
• Enforce policies and procedures with the team.
• Collaborate with management to ensure site responsibilities are complete.
• Update hourly checklists and ensure tasks are completed.
• Manage detergent and wash supply levels.
• Oversee wash cleaning and address maintenance needs.
• Monitor chemical titrations and volumetric checks.
• Serve as first point of contact for guest relations issues.
• Report daily highlights of team, equipment, and sales.
• Conduct daily and preventive maintenance of wash equipment.
• Be able to work opening, mid, and closing shifts weekly.
• Ensure proper guest dialogue by the Flight Deck 1 team.
• Support team relations and accountability.
• Train new team members and franchisees on hourly positions.
• Train staff on safety procedures and credentialing.
• Travel to Tommys locations for staff training as needed.
• Perform other duties as assigned; duties may change at any time.

Skills

Customer service

Teamwork

Open/Close procedures

Education

High school diploma or GED

Job description

Gen3 Tommys Express Llc is seeking a Retail Shift Leader to oversee daily car wash operations and ensure exceptional guest experiences. You will lead a team, maintain facilities and equipment, and drive sales and customer service goals under the guidance of the Assistant Manager and General Manager.

The role requires a high school diploma or GED and a willingness to work hard, build relationships, and lead by example.