Guest Services Pro — Car Wash & Membership Sales

Gen3 Tommys Express Llc; Big Rapids (MI); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Training & development

Job summary

Gen3 Tommys Express Llc is seeking a Car Wash Customer Service & Operations Team Member to deliver friendly service and support daily car wash operations. You will promote memberships, assist guests, and help maintain equipment and property standards.

You will contribute to a positive guest experience, retain customer relationships, and uphold our customer-first culture while supporting a clean, efficient car wash environment.

Qualifications

• Must be willing to work hard, build relationships and love people!
• Set an example to all Team Members of working hard and doing your best!
• Try your best every day and come to work with a winning attitude.

Responsibilities

• Provide quick and friendly customer service to our guests within the car wash
• Create and retain new customer relations, including sales of monthly wash packages
• Learn and operate all aspects of POS and LPR systems to operate car wash equipment
• Help maintain wash equipment and perform routine care as needed
• Oversee all property aesthetics
• Maintain cleanliness of interior and exterior of car wash and property
• Monitor wash quality of each vehicle
• Exceed guest expectations on experience
• Exemplify and uphold the WE OWN IT culture

Skills

Willingness to work hard, build Relat.

Team leadership by example

Positive attitude daily

Job description

Gen3 Tommys Express Llc is seeking a Car Wash Customer Service & Operations Team Member to deliver friendly service and support daily car wash operations. You will promote memberships, assist guests, and help maintain equipment and property standards.

You will contribute to a positive guest experience, retain customer relationships, and uphold our customer-first culture while supporting a clean, efficient car wash environment.