Car Wash Shift Lead — Hands-On Operations & Service

Spotless Brands LLC; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Spotless Brands LLC in Mesa, AZ is seeking a Shift Lead to support daily site operations, ensure quality, safety, and customer service, and assist the Site Manager during assigned shifts. This non-managerial role focuses on execution, workflow direction, and maintaining standards.

As a key holder, you may help with opening and closing per protocol, help train team members, and address issues before escalating to management.

Qualifications

• High School Diploma or equivalent preferred, not required.

Responsibilities

• Supports site leadership by executing assigned operational tasks; does not participate in managerial decision-making or formal leadership duties
• Provide direction to team members during shifts as delegated by site management, ensuring adherence to established procedures and standards
• Escalate all staffing, customer service, or operational issues requiring judgement or discretion to the Site Manager or Assistant Manager
• Greet and engage customers with professionalism and enthusiasm, promoting membership programs and special promotions
• Demonstrate and maintain knowledge of car wash packages, pricing, promotions, and processes
• Safely operate and train others on the use of car wash equipment and chemicals
• Monitor and guide vehicle entry and exit procedures to ensure safe, damage-free customer experiences
• Delegate team members to appropriate workstations and monitor for efficiency and quality output
• Assist in maintaining cleanliness and upkeep of the facility, including vacuum stations, equipment rooms, restrooms, and outdoor areas
• Performs routine cleaning and maintenance tasks including pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris
• Performs duties as assigned, including operational and cleaning tasks that support site operations
• Conduct quality control checks on both interior and exterior cleaning standards
• Assist with opening and closing procedures strictly per company protocols; financial handling and site security are performed under management direction
• Serve as a keyholder; assist in opening/closing procedures including securing the site
• Address customer issues or elevate concerns to management as needed
• Model and enforce adherence to company policies, safety procedures and operating standards
• Perform other duties as assigned to support site operations

Education

High School Diploma or equivalent

Job description

Spotless Brands LLC in Mesa, AZ is seeking a Shift Lead to support daily site operations, ensure quality, safety, and customer service, and assist the Site Manager during assigned shifts. This non-managerial role focuses on execution, workflow direction, and maintaining standards.

As a key holder, you may help with opening and closing per protocol, help train team members, and address issues before escalating to management.