Car Rental Sales & Service Pro - Upgrades

GSP Transportation Inc; Greensboro (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

GSP Transportation Inc. seeks a motivated Customer Service Agent to welcome customers, assess needs, explain rental options, and suggest value-added products. You will drive consultative sales from reservation through return and ensure a smooth customer journey.

The role emphasizes sales-focused service, teamwork, and adherence to company policies while delivering excellent customer experiences across multiple touchpoints.

Qualifications

• At least one year of sales or customer service experience.
• Must be 21+ with valid driver’s license and a clean MVR.
• Open availability including nights and weekends.
• Proficient with Microsoft Word and Excel.
• Strong teamwork and a positive attitude.

Responsibilities

• Provide prompt, professional service throughout the customer journey, including reservations, vehicle pickup, returns, and issue resolution.
• Explain rental terms, vehicle features, rates, and available services clearly and accurately.
• Confirm customer eligibility, prepare rental agreements, process payments, and maintain accurate records.
• Engage customers in consultative sales conversations, identify needs, and confidently recommend protection products, upgrades, fuel options, and additional equipment.
• Meet or exceed individual and location sales goals by maximizing each interaction and converting opportunities into solutions.
• Coordinate vehicle availability and verify each vehicle meets cleanliness, safety, and readiness standards.
• Safeguard customer information and comply with company rental and operating procedures.
• Support daily location operations by maintaining a professional work area and assisting with tasks.
• Maintain current job knowledge and strengthen relevant skills.
• Perform additional duties as assigned to support business needs.

Skills

Sales experience

Customer service experience

Teamwork

Attention to detail

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

GSP Transportation Inc. seeks a motivated Customer Service Agent to welcome customers, assess needs, explain rental options, and suggest value-added products. You will drive consultative sales from reservation through return and ensure a smooth customer journey.

The role emphasizes sales-focused service, teamwork, and adherence to company policies while delivering excellent customer experiences across multiple touchpoints.