Car Rental Sales Pro: Flexible Hours, PTO & 401(k)

GSP Transportation; Fletcher (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health Savings Account

Employee Car Rental Discounts

On-the-job Training

Opportunities for Advancement

Referral Program

Job summary

GSP Transportation seeks a Customer Service Agent to welcome customers, assess needs, explain rental options, and recommend value-added products. This role emphasizes sales-driven service from reservation to return in a fast-paced rental environment.

The CSA will handle reservations, vehicle pickups and returns, negotiate terms, and maintain accurate records while delivering exceptional customer experiences. A 21+ driver’s license and a customer-service background are required.

Qualifications

• Must be at least 21 years of age.
• Valid, unrestricted driver’s license and a satisfactory three-year MVR.
• At least one year of sales or customer service experience.
• Open availability to work a flexible schedule, including days, nights, weekends, and holidays.
• Basic computer proficiency, including data entry, typing, and experience with Microsoft Word and Excel.
• Ability to complete tasks accurately, efficiently, and with a positive attitude.
• Ability to work effectively as part of a team.
• High school diploma or equivalent.

Responsibilities

• Provide prompt, professional service throughout the customer journey, including reservations, vehicle pickup, returns, and issue resolution.
• Explain rental terms, vehicle features, rates, and available services clearly and accurately.
• Confirm customer eligibility, prepare rental agreements, process payments, and maintain accurate records.
• Engage customers in consultative sales conversations, identify their needs, and confidently recommend protection products, vehicle upgrades, fuel options, and additional equipment that add value to their rental experience.
• Meet or exceed individual and location sales goals by maximizing each customer interaction, overcoming objections, and converting opportunities into solutions that benefit both the customer and the business.
• Coordinate vehicle availability and verify that each vehicle meets cleanliness, safety, and readiness standards.
• Safeguard customer information and comply with company rental and operating procedures.
• Support daily location operations by maintaining a professional work area, completing required training, and assisting with assigned tasks.
• Maintain current job knowledge and continuously strengthen relevant skills.
• Perform additional duties as assigned to support business needs.

Skills

Sales experience

Customer service

Teamwork

Data entry/typing

Positive attitude

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

GSP Transportation seeks a Customer Service Agent to welcome customers, assess needs, explain rental options, and recommend value-added products. This role emphasizes sales-driven service from reservation to return in a fast-paced rental environment.

The CSA will handle reservations, vehicle pickups and returns, negotiate terms, and maintain accurate records while delivering exceptional customer experiences. A 21+ driver’s license and a customer-service background are required.