Car Rentals: Customer Sales & Service Agent

GSP Transportation; North Charleston (SC); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Health Savings Account

Life insurance

401(k) Retirement Savings

401(k) matching

Paid time off (PTO)

Employee Car Rental Discounts

On-the-job training

Opportunities for advancement

Referral Program

Job summary

GSP Transportation in North Charleston, SC is seeking a Customer Service Agent to welcome customers, explain rental options, and drive sales through relationship-building and service excellence throughout the rental cycle.

You will handle reservations, vehicle pickup/returns, upsell protection products and upgrades, and work toward meeting sales goals while maintaining accurate records and high standards of safety and customer care.

Qualifications

• Must be at least 21 years of age.
• Valid, unrestricted driver’s license and a satisfactory three-year MVR.
• At least one year of sales or customer service experience.
• Open availability to work a flexible schedule, including days, nights, weekends, and holidays.
• Basic computer proficiency, including data entry, typing, and experience with Microsoft Word and Excel.
• Ability to complete tasks accurately, efficiently, and with a positive attitude.
• Ability to work effectively as part of a team.
• High school diploma or equivalent.

Responsibilities

• Provide prompt, professional service throughout the customer journey, including reservations, vehicle pickup, returns, and issue resolution.
• Explain rental terms, vehicle features, rates, and available services clearly and accurately.
• Confirm customer eligibility, prepare rental agreements, process payments, and maintain accurate records.
• Engage customers in consultative sales conversations, identify their needs, and confidently recommend protection products, vehicle upgrades, fuel options, and additional equipment that add value to their rental experience.
• Meet or exceed individual and location sales goals by maximizing each customer interaction, overcoming objections, and converting opportunities into solutions that benefit both the customer and the business.
• Coordinate vehicle availability and verify that each vehicle meets cleanliness, safety, and readiness standards.
• Safeguard customer information and comply with company rental and operating procedures.
• Support daily location operations by maintaining a professional work area, completing required training, and assisting with assigned tasks.
• Maintain current job knowledge and continuously strengthen relevant skills.
• Perform additional duties as assigned to support business needs.

Skills

Customer service

Sales experience

Education

High school diploma

Tools

Microsoft Word

Excel

Job description

GSP Transportation in North Charleston, SC is seeking a Customer Service Agent to welcome customers, explain rental options, and drive sales through relationship-building and service excellence throughout the rental cycle.

You will handle reservations, vehicle pickup/returns, upsell protection products and upgrades, and work toward meeting sales goals while maintaining accurate records and high standards of safety and customer care.