Car Rental Sales & Service Agent

GSP Transportation Inc; Hilton Head Island (SC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k) Retirement Savings

401(k) matching

Flexible spending account

Health savings account

Life insurance

Paid time off (PTO)

Employee Assistance Program

Employee Discounts

On-the-job training

Opportunities for advancement

Referral Program

Job summary

GSP Transportation Inc. seeks a Customer Service Agent to greet customers, process car rentals, upsell options, and handle phone inquiries. You will follow SOPs and maintain records while coordinating with shuttle drivers to ensure smooth operations.

The role emphasizes a service mindset, accuracy, and the ability to work well with a team in a fast-paced environment, with opportunities for advancement and employee discounts.

Qualifications

• Must show proof of a valid driver’s license and satisfactory MVR.
• Must be 21 years of age or have held a driver's license for 3 years.
• Excellent problem-solving skills.
• Basic computer skills, including data entry, typing, and some experience with Word and Excel.
• Ability to complete tasks with precision, speed, and a positive attitude.
• Ability to work well with a team.
• Customer service and sales orientation.
• Passion for helping others.
• High school diploma or equivalent.

Responsibilities

• Handle rental car transactions to accommodate customers.
• Use effective sales techniques to encourage customers to utilize service options.
• Receive telephone calls and handle or route customer-related issues.
• Complete, review, and submit various reports to the supervisor or manager.
• Maintain and update rental agreement files.
• Enter and maintain information in location logs.
• Complete car exchange requests in the computer system.
• Communicate with shuttle drivers.
• Perform additional responsibilities as assigned or required.

Skills

Customer service

Sales orientation

Teamwork

Problem solving

Data entry

Typing

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

GSP Transportation Inc. seeks a Customer Service Agent to greet customers, process car rentals, upsell options, and handle phone inquiries. You will follow SOPs and maintain records while coordinating with shuttle drivers to ensure smooth operations.

The role emphasizes a service mindset, accuracy, and the ability to work well with a team in a fast-paced environment, with opportunities for advancement and employee discounts.