Car Rental Return Associate — Friendly, Efficient Service

National Car Rental; Mobile (AL); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Mobile Airport is hiring a Return Agent to provide friendly, efficient service during the rental car process and assist customers with returns. This on-site position pays $14.00 per hour and is located at Mobile Airport (MOB).

Perks include time off, insurance options, and a 401(k) with matching profit sharing. Schedule includes evenings and weekends, with a focus on accuracy and customer satisfaction.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States with no sponsorship needed.
• High School Diploma or GED required.
• Minimum 1 year of continuous customer service, retail or administrative support experience.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in 3 years.
• No drug or alcohol related convictions in the past 5 years.

Responsibilities

• Greet customers on arrival using prescribed dialogue.
• Remind customers to check for personal belongings.
• Identify items found in vehicles and log with unit number, date and time.
• Explain rental charges and provide accurate receipts.
• Provide information regarding transportation to the airport terminal.
• Thank customers using prescribed dialogue.
• Inquire about service and document dissatisfaction.
• Check vehicle for damage and direct to counter for reports.
• Confirm fuel level on return of vehicle.
• Create service alerts for any mechanical or body damage.
• Identify vehicles on system hold and verify movement to proper lot.
• Tag vehicles flagged for grounding or maintenance.
• Keep lot organized for easy access and flow.
• Pursue self-improvement and maintain attendance reliability.
• Perform miscellaneous duties as assigned.

Skills

Customer service

Retail experience

Administrative support

Education

High School Diploma or GED

Job description

National Car Rental at Mobile Airport is hiring a Return Agent to provide friendly, efficient service during the rental car process and assist customers with returns. This on-site position pays $14.00 per hour and is located at Mobile Airport (MOB).

Perks include time off, insurance options, and a 401(k) with matching profit sharing. Schedule includes evenings and weekends, with a focus on accuracy and customer satisfaction.