Airport Car Rental Return Specialist

Enterprise Mobility; Phoenix (AZ); Presencial; USD 19 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Rental car discounts

401k with matching profit sharing

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Resumo da oferta

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo brands and is hiring a Return Agent at Sky Harbor Airport Rental Car Center. The role delivers friendly, efficient service during the vehicle return process and assists customers with the rental return.

This is a full-time, 40-hour per week position paying $17 per hour. Benefits include PTO, health, life, dental and vision insurance, a 401k plan with matching profit sharing, employee rental car discounts, and

Qualificações

• Must have at least 1 year of face to face customer service experience within the last 5 years.

Responsabilidades

• Greet all customers using prescribed dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle and log them in lost and found
• Advise and review rental charges; provide accurate receipts
• Provide information regarding transportation to the airport terminal
• Thank customers using prescribed dialogue
• Inquire about service satisfaction and document dissatisfaction
• Discreetly check vehicle for damage and direct to the counter for damage/loss report
• Verify fuel level at return
• Complete service alerts for mechanical or body damage
• Identify and move vehicles on system holds to proper lot
• Tag vehicles flagged for grounding or maintenance
• Keep lot organized for access and traffic flow
• Seek to improve performance through self-assessment and training
• Maintain attendance and punctuality
• Perform miscellaneous duties as assigned

Conhecimentos

Customer service experience

Descrição da oferta de emprego

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo brands and is hiring a Return Agent at Sky Harbor Airport Rental Car Center. The role delivers friendly, efficient service during the vehicle return process and assists customers with the rental return.

This is a full-time, 40-hour per week position paying $17 per hour. Benefits include PTO, health, life, dental and vision insurance, a 401k plan with matching profit sharing, employee rental car discounts, and