Airport Rental Return Specialist

Enterprise; Memphis (TN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is hiring a Return Agent at the Memphis International Airport. You will greet customers, process returns, review charges, and provide friendly, efficient service throughout the rental return experience.

The role requires English proficiency, at least 1 year of customer service experience, and availability for a Thursday–Monday 3:00pm–12:00am shift.

Qualifications

• Must be at least 18 years of age.
• Must have a minimum of 1 year prior customer service experience in a fast-paced environment.
• Must be able to read, write, and speak English.
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following shift: Thursday- Monday 3:00pm- 12:00am

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings.
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job-related duties as assigned

Skills

Customer service

English proficiency

Read/write English

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is hiring a Return Agent at the Memphis International Airport. You will greet customers, process returns, review charges, and provide friendly, efficient service throughout the rental return experience.

The role requires English proficiency, at least 1 year of customer service experience, and availability for a Thursday–Monday 3:00pm–12:00am shift.