Car Rental Customer Success Specialist

GSP Transportation Inc; Savannah (GA); Presencial; USD 17 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k)

401(k) matching

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

On-the-job training

Opportunities for advancement

Paid time off

Referral program

Vision insurance

Resumo da oferta

GSP Transportation Inc. is seeking a Customer Service Agent to greet customers, handle rental transactions, and promote add-on services in Savannah, GA. You will follow SOPs, assist at the counter, and guide customers through the rental process.

The role emphasizes strong communication, problem-solving, and a friendly, team-oriented approach to ensure a positive car rental experience for every customer. Training and advancement opportunities are available.

Qualificações

• Valid driver’s license and satisfactory motor vehicle report.
• Excellent problem-solving skills.
• Basic computer skills, including data entry, typing, and some experience with Microsoft Word and Excel.
• Ability to complete tasks with precision, speed, and a positive attitude.
• Ability to work well with a team.
• Customer service and sales orientation.
• Passion for helping others.
• High school diploma or equivalent.

Responsabilidades

• Handle rental car transactions to accommodate customers
• Use effective sales techniques to encourage customers to utilize service options
• Receive telephone calls and handle or route customer-related issues
• Complete, review, and submit various reports to the supervisor or manager
• Maintain and update rental agreement files
• Enter and maintain information in location logs
• Complete car exchange requests in the computer system
• Communicate with shuttle drivers
• Perform additional responsibilities as assigned or required

Conhecimentos

Customer service

Sales orientation

Teamwork

Problem-solving

Data entry & Word/Excel

Typing speed

Positive attitude

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Word

Microsoft Excel

Descrição da oferta de emprego

GSP Transportation Inc. is seeking a Customer Service Agent to greet customers, handle rental transactions, and promote add-on services in Savannah, GA. You will follow SOPs, assist at the counter, and guide customers through the rental process.

The role emphasizes strong communication, problem-solving, and a friendly, team-oriented approach to ensure a positive car rental experience for every customer. Training and advancement opportunities are available.