Customer Sales & Service Specialist — Car Rentals

GSP Transportation Inc; North Augusta (SC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

On-the-job training

Opportunities for advancement

Paid time off

Referral program

Vision insurance

Job summary

GSP Transportation Inc. in North Augusta, SC is seeking a Customer Service Agent to greet customers and ensure smooth car rental transactions by following our SOPs. You will offer optional products, handle phone and counter inquiries, resolve concerns, and guide customers through the rental process.

This role emphasizes friendly service, teamwork, and the ability to upsell service options. Excellent communication skills and basic computer literacy are required; high school diploma or equivalent

Qualifications

• Greet customers and ensure smooth car rental transactions per SOPs and work instructions.
• Offer optional supplementary products and handle inquiries at the counter and on the phone.
• Resolve customer concerns and guide customers through the rental process.

Responsibilities

• Handle rental car transactions to accommodate customers
• Use effective sales techniques to encourage service options
• Receive telephone calls and handle or route customer-related issues
• Complete, review, and submit reports to supervisor or manager
• Maintain and update rental agreement files
• Enter and maintain information in location logs
• Complete car exchange requests in the computer system
• Communicate with shuttle drivers
• Perform additional responsibilities as assigned or required

Skills

Customer service

Sales orientation

Teamwork

Problem solving

Data entry

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

GSP Transportation Inc. in North Augusta, SC is seeking a Customer Service Agent to greet customers and ensure smooth car rental transactions by following our SOPs. You will offer optional products, handle phone and counter inquiries, resolve concerns, and guide customers through the rental process.

This role emphasizes friendly service, teamwork, and the ability to upsell service options. Excellent communication skills and basic computer literacy are required; high school diploma or equivalent