Car Buying Concierge

CarMax Business Services; Florida; On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Job summary

CarMax Clermont is looking for a Customer Specialist to provide a first-class customer experience throughout the car-buying and selling journey. You will guide customers through appraisals, test drives, and financing while ensuring accurate documentation and smooth processes.

You will perform vehicle condition assessments, manage inventory workflows, and coordinate service appointments. Strong communication, integrity, and teamwork are essential in this fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Strong communication skills and ability to represent CarMax professionally.
• Ability to build relationships and provide win-win solutions for customers.
• Demonstrated integrity, respect and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean and orderly work area.

Skills

Communication

Relationship building

Integrity

Teamwork

Multitasking

Attention to detail

Driver's license

Physical capability

Education

High School Diploma

Tools

Microsoft Office

Job description

CarMax Clermont is looking for a Customer Specialist to provide a first-class customer experience throughout the car-buying and selling journey. You will guide customers through appraisals, test drives, and financing while ensuring accurate documentation and smooth processes.

You will perform vehicle condition assessments, manage inventory workflows, and coordinate service appointments. Strong communication, integrity, and teamwork are essential in this fast-paced environment.