Capacity Portfolio Representative

Jobtailor; Illinois; On-site; USD 52,000 - 76,000; Full time

Job summary

Jobtailor is seeking a Carrier Relations Professional in the United States for Illinois operations. The role focuses on establishing and maintaining carrier relationships, leveraging automated booking products, and using carrier websites and mobile apps to boost efficiency and satisfaction.

The candidate will monitor activity, reactivate dormant accounts, and collaborate with internal teams to optimize capacity procurement and pricing decisions while delivering outstanding service to carriers

Qualifications

• High School Diploma or GED equivalent.
• Bachelor’s degree preferred for advanced roles.
• Strong communication and negotiation skills.
• Experience using carrier-related tools or platforms is a plus.

Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals.
• Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction.
• Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them.
• Leverage technology such as automated booking products, carrier website, and mobile apps to enhance satisfaction and efficiency.
• Support Capacity Procurement and analyze freight market trends to inform pricing decisions.
• Use capacity analysis and internal tools to guide buying and negotiating strategies.
• Proactively post, negotiate, and secure available capacity to meet customer needs.
• Deliver exceptional customer service by addressing carrier issues promptly and implementing solutions.
• Review carrier feedback to improve service continuously.

Skills

Negotiation

Communication

Multitasking

Problem-solving

Education

High School Diploma

Bachelor's Degree (Preferred)

GED Equivalent

Tools

Automated Booking Products

Carrier Website

Mobile Apps

Job description

Job Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals
• Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction
• Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
• Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency
• Support Capacity Procurement
• Analyze freight market trends, seasonality, and supply‑demand factors to make informed pricing decisions
• Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
• Proactively post, negotiate, and secure available capacity to meet customer needs
• Deliver Exceptional Customer Service
• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
• Regularly review and act on carrier feedback to improve service
• Identify and recommend the best payment solutions for each carrier based on their needs
• Assist carriers with cash advances and resolve payable issues to ensure smooth operations
• Execute Process Efficiency
• Collaborate with internal teams on shipment updates, problem resolution, and operational execution
• Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
• Identify root causes of issues and implement solutions to enhance performance

Requirements

• High School Diploma or GED equivalent
• Even better if you:
  • Value a diverse and inclusive work environment
  • Hold a Bachelor’s degree from an accredited college or university
  • Have experience using customer perspective to guide decisions and actions
  • Can persuade, motivate, influence, and negotiate with others
  • Display strong decision‑making, multi‑tasking, communication and interpersonal skills
  • Enjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendations

Core Competencies

Demonstrates expertise in carrier relationship management, leveraging technology for operational efficiency, and delivering exceptional customer service. Proficient in analyzing market trends and utilizing internal tools for effective decision‑making and negotiation.

Tools & Technologies

• Automated Booking Products
• Carrier Website
• Mobile Apps

Certifications & Qualifications

• High School Diploma
• GED Equivalent
• Bachelor's Degree (Preferred)