Strategic Capacity Coordinator

PLS Logistics Services; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

PLS Logistics Services in Nashville is seeking a Strategic Capacity Coordinator to manage relationships with carrier partners, ensuring reliable transportation solutions. This role involves direct negotiation with carriers to secure cost-effective rates and provide quality service.

The ideal candidate has at least 4 years of experience in logistics or freight brokerage and a bachelor's degree is preferred. Essential skills include negotiation, communication, and proficiency in TMS. A results-oriented mindset is crucial for success in this role.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• Minimum 4 years of experience in freight brokerage, carrier sales, or logistics.
• Strong ability to thrive in a fast-paced sales environment.

Responsibilities

• Build and maintain relationships with carrier partners.
• Negotiate rates with carriers for cost-effective transportation.
• Monitor carrier compliance, including safety ratings.

Skills

Negotiation

Communication

Relationship-building

Problem-solving

Proficiency in Microsoft Office Suite

Education

Bachelor’s degree in Business, Supply Chain, or related field

Tools

Transportation Management Systems (TMS)

Job description

As a Strategic Capacity Coordinator, you will be responsible for building and maintaining strong relationships with carrier partners to ensure reliable, cost-effective transportation solutions for our customers. The goal is to match capacity with our high volume committed capacity lanes. This role is vital, where success depends on developing a trusted carrier network, negotiating competitive rates, and ensuring service excellence.

Key Responsibilities

• Carrier Sourcing & Relationship Management
  • Identify, qualify, and onboard new carriers to expand the company’s transportation network.
  • Develop long‑term relationships with carriers to improve capacity reliability and service.
  • Maintain daily communication with carriers regarding availability, load opportunities, and market trends.
• Negotiation & Pricing
  • Negotiate rates with carriers to secure cost‑effective transportation while ensuring service quality.
  • Monitor market conditions to provide competitive pricing and maintain margins.
  • Work closely with the brokerage team to balance customer expectations with carrier capabilities.
• Load Coverage & Execution
  • Match available carrier capacity with high volume customer freight requirements.
  • Ensure all loads are properly assigned, tracked, and delivered on time.
  • Resolve service failures, delays, or disputes in a timely and professional manner.
• Operations Support
  • Collaborate with customer sales and operations teams to ensure seamless load execution.
  • Manage carrier compliance, including insurance, safety ratings, and onboarding requirements.
  • Use TMS (Transportation Management Systems) and other digital tools to manage load activity and documentation.
• Supervisor
  • Lead and mentor a team of carrier sales representatives to achieve individual and team performance goals.
  • Provide training, coaching, and ongoing development to improve negotiation, carrier management, and operational efficiency.
  • Monitor team activity, load coverage, and margin performance to ensure adherence to company objectives.
  • Conduct regular performance reviews and provide constructive feedback to support career growth.
  • Assist in developing team strategies for carrier procurement, market expansion, and customer satisfaction.
  • Serve as the point of escalation for complex service issues or carrier disputes.
  • Collaborate with leadership to recruit, onboard, and retain high-performing sales talent.

Qualifications

• Bachelor’s degree in Business, Supply Chain, or related field preferred (or equivalent work experience).
• Prior experience in freight brokerage, carrier sales, or logistics for at least 4 years.
• Strong negotiation, communication, and relationship‑building skills.
• Ability to thrive in a fast‑paced, competitive sales environment.
• Proficiency in Microsoft Office Suite and familiarity with TMS platforms.
• Strong problem‑solving skills with a customer‑first mindset.

Success Traits

• Results‑driven and motivated by achieving sales goals.
• Ability to quickly adapt to changing market conditions.
• Persistent, proactive, and resilient under pressure.
• Team player with the ability to work independently.