Capacity Portfolio Representative - Full-Time Roles Starting in Late Spring 2026

C.H. Robinson; Charlotte (NC); On-site; USD 35,101 - 43,050; Full time

Benefits offered by this job

Medical plans

401(k) with 6% matching

Flexible Time Off

Job summary

A leading logistics company is seeking a Capacity Portfolio Representative in Charlotte, NC, to blend inside sales and account management. This full-time role involves establishing and maintaining carrier relationships, leveraging technology for efficiency, and analyzing market trends to make pricing decisions. Ideal candidates will possess strong communication skills, a customer-focused mindset, and a bachelor's degree is preferred. The compensation range is competitive, with comprehensive benefits including a 401(k) matching and flexible time off.

Qualifications

• High School Diploma or GED equivalent.
• Experience using a customer perspective to guide decisions.
• Strong decision-making and communication skills.

Responsibilities

• Establish and maintain carrier relationships through lead generation.
• Leverage technology to enhance carrier satisfaction.
• Analyze freight market trends to inform pricing decisions.

Skills

Decision-making

Multi-tasking

Communication skills

Interpersonal skills

Persuasion

Education

High School Diploma or GED

Bachelor’s degree in business, sales, marketing or related

Job description

Capacity Portfolio Representative – Full‑Time, 2026 Start

This full‑time role starts in the Late Spring/Summer of 2026. Other roles with an immediate start can be found on our Careers site.

Do you enjoy creating new relationships? Are you a self‑starter who thrives in a fast‑paced, entrepreneurial environment? If so, our Capacity Portfolio Representative position might be the perfect fit for you!

As a Capacity Portfolio Representative, you’ll blend inside sales, account management, and operations to grow and manage a portfolio of carriers. Your mission will be to deliver exceptional service by collaborating with trucking company owners, dispatchers, and drivers, ensuring the right truck is matched with the right shipment at the perfect time and price.

If you’re driven by creating connections, solving challenges, and exceeding customer expectations, this role is for you. You’ll sharpen your sales skills and move fast to meet customers' supply chain challenges and business needs. The relationships you develop with carriers will fuel their success—and your own!

Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals
• Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction
• Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
• Leverage technology such as automated booking products, carrier website, and mobile apps to enhance carrier satisfaction and efficiency
• Analyze freight market trends, seasonality, and supply‑demand factors to make informed pricing decisions
• Use capacity analysis and internal costing tools to guide buying and negotiating strategies
• Proactively post, negotiate, and secure available capacity to meet customer needs
• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
• Regularly review and act on carrier feedback to improve service
• Identify and recommend the best payment solutions for each carrier based on their needs
• Assist carriers with cash advances and resolve payable issues to ensure smooth operations
• Collaborate with internal teams on shipment updates, problem resolution, and operational execution
• Maintain accurate transit load visibility and reinforce on‑time pickup and delivery expectations
• Identify root causes of issues and implement solutions to enhance performance

Qualifications

• High School Diploma or GED equivalent
• Value a diverse and inclusive work environment
• Hold a Bachelor’s degree from an accredited college or university (business, sales, marketing, supply chain, communications, or related major is a plus)
• Have experience using customer perspective to guide decisions and actions
• Can persuade, motivate, influence, and negotiate with others
• Display strong decision‑making, multi‑tasking, communication and interpersonal skills
• Enjoy solutions‑driven work by leveraging appropriate tools to evaluate and make recommendations

Compensation

Compensation Range: $25.48 – $31.25 per hour. The base pay range reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors such as job‑related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Equal Opportunity

C.H. Robinson is a proud Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE/Disabled/Veteran.

Benefits

• Three medical plans (including prescription drug coverage and enhanced fertility benefits)
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short‑Term and Long‑Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees—no accruals and no caps; Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Broad range of career development, networking, and team‑building opportunities