Capacity Portfolio Representative

C.H. Robinson; Chicago (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible Time Off

401(k) with 6% company matching

Health Savings Account

Job summary

C.H. Robinson, located in Chicago, is looking for a Capacity Portfolio Representative to manage a portfolio of carriers and enhance service delivery. This role combines sales, account management, and operations to foster strong carrier relationships. Responsibilities include lead generation, monitoring accounts, and providing exceptional service. Candidates should possess a High School Diploma or GED, with a Bachelor’s degree preferred. The role offers a competitive salary, flexible work arrangements, and comprehensive benefits.

Qualifications

• High School Diploma or GED equivalent.
• Experience using customer perspective to guide decisions.
• Proficient in persuading, motivating, and influencing others.

Responsibilities

• Establish and maintain carrier relationships through lead generation.
• Monitor account activity and reactivate inactive accounts.
• Provide outstanding service by addressing carrier issues promptly.

Skills

Communication skills

Multi-tasking

Decision-making

Negotiation

Education

High School Diploma or GED

Bachelor’s degree

Job description

Do you enjoy creating new relationships? Are you a self‑starter who thrives in a fast‑paced, entrepreneurial environment? If so, our Capacity Portfolio Representative position might be the perfect fit for you!

As a Capacity Portfolio Representative, you’ll blend inside sales, account management, and operations to grow and manage a portfolio of carriers. Your mission will be to deliver exceptional service by collaborating with trucking company owners, dispatchers, and drivers, ensuring the right truck is matched with the right shipment at the perfect time and price.

If you’re driven by creating connections, solving challenges, and exceeding customer expectations, this role is for you. You’ll sharpen your sales skills and move fast to meet customers' supply chain challenges and business needs. The relationships you develop with carriers will fuel their success—and your own!

So, what can we do for you?

We believe that when you achieve, we succeed. Our commitment to your success starts on day one with a dynamic and comprehensive onboarding program designed to jumpstart your knowledge of the industry and C.H. Robinson’s systems and processes. You’ll benefit from top‑tier training, continuous development, and a supportive team culture that empowers you to excel.

Let’s talk money…

We offer our Capacity Portfolio Representatives a competitive base salary, with opportunities to earn monthly bonuses based on stellar performance. Your drive and results will directly shape your financial success.

Flexibility for your wellbeing

At C.H. Robinson we’re firm believers in the power of in‑person collaboration to fuel innovation and propel success. In this role you will engage with peers in‑office four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

On your next adventure, you’ll…

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals
• Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction
• Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
• Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency

Support Capacity Procurement

• Analyze freight market trends, seasonality, and supply‑demand factors to make informed pricing decisions
• Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
• Proactively post, negotiate, and secure available capacity to meet customer needs

Deliver Exceptional Customer Service

• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
• Regularly review and act on carrier feedback to improve service
• Identify and recommend the best payment solutions for each carrier based on their needs
• Assist carriers with cash advances and resolve payable issues to ensure smooth operations

Execute Process Efficiency

• Collaborate with internal teams on shipment updates, problem resolution, and operational execution
• Maintain accurate transit load visibility and reinforce on‑time pickup and delivery expectations
• Identify root causes of issues and implement solutions to enhance performance

You’re a great fit if you have:

• High School Diploma or GED equivalent

Even better if you:

• Value a diverse and inclusive work environment
• Hold a Bachelor’s degree from an accredited college or university
• Have experience using customer perspective to guide decisions and actions
• Can persuade, motivate, influence, and negotiate with others
• Display strong decision‑making, multi‑tasking, communication and interpersonal skills
• Enjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendations

We value an environment where you can grow by challenging yourself and are supported with the potential for internal promotion – within Sales, Global Forwarding, Operations, Account Management or other areas – so you can discover new interests, develop your strengths, and reach your life goals.

Compensation Range

$25.48 - $31.25

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job‑related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top‑tier benefits that matter to you most, including:

• Three medical plans which include
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short‑Term and Long‑Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team‑building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING (https://www.chrobinson.com/en-us/about-us/careers/life-at-chr/benefits-and-wellbeing/) page