Account Executive

C.H. Robinson; Kansas City (MO); On-site; USD 35,101 - 43,050; Full time

Benefits offered by this job

401(k) with 6% company matching

Health Savings Account

Flexible Time Off

Paid parental leave

Employee Stock Purchase Plan

Job summary

A leading logistics company in Kansas City is seeking a full-time Capacity Portfolio Representative to manage and grow carrier relationships. The role involves analyzing market trends, ensuring customer satisfaction, and collaborating with internal teams. A high school diploma is required, while a bachelor's degree is preferred. Join us for a dynamic work environment offering competitive benefits and flexible time off.

Qualifications

• High School Diploma or GED equivalent is required.
• Bachelor’s degree is preferred.
• Ability to persuade and negotiate effectively.

Responsibilities

• Grow and manage a portfolio of carriers.
• Analyze freight market trends and pricing.
• Provide outstanding service to carriers.
• Collaborate on shipment updates and resolutions.

Skills

Persuasion

Communication

Decision-making

Multi-tasking

Interpersonal skills

Education

High School Diploma or GED

Bachelor's degree

Job description

Essential Information

This full‑time role starts in the Spring 2026. Are you a self‑starter who thrives in a fast‑paced, entrepreneurial environment? If so, the Capacity Portfolio Representative position might be the perfect fit for you!

As a Capacity Portfolio Representative, you’ll blend inside sales, account management, and operations to grow and manage a portfolio of carriers. Your mission will be to deliver exceptional service by collaborating with trucking‑company owners, dispatchers, and drivers, ensuring the right truck is matched with the right shipment at the perfect time and price.

Carrier Relationship Management

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals
• Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction
• Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
• Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency

Support Capacity Procurement

• Analyze freight market trends, seasonality, and supply‑demand factors to make informed pricing decisions
• Use capacity analysis and internal costing tools to guide buying and negotiating strategies
• Proactively post, negotiate, and secure available capacity to meet customer needs

Deliver Exceptional Customer Service

• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
• Regularly review and act on carrier feedback to improve service
• Identify and recommend the best payment solutions for each carrier based on their needs
• Assist carriers with cash advances and resolve payable issues to ensure smooth operations

Execute Process Efficiency

• Collaborate with internal teams on shipment updates, problem resolution, and operational execution
• Maintain accurate transit load visibility and reinforce on‑time pickup and delivery expectations
• Identify root causes of issues and implement solutions to enhance performance

Required Qualifications

• High School Diploma or GED equivalent

Preferred Qualifications

• Value a diverse and inclusive work environment
• Hold a Bachelor’s degree from an accredited college or university
• Have experience using customer perspective to guide decisions and actions
• Can persuade, motivate, influence, and negotiate with others
• Display strong decision‑making, multi‑tasking, communication, and interpersonal skills
• Enjoy solutions‑driven work by leveraging appropriate tools to evaluate and make recommendations

Compensation

Compensation Range: $25.48 – $31.25. The base pay range reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location and additional factors such as skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Equal Opportunity

C.H. Robinson is a proud Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE / Disabled / Veteran

Benefits

• Three medical plans which include:
  • Prescription drug coverage
  • Enhanced fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short‑Term and Long‑Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team‑building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page.

So what are you waiting for? Click that apply button. We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.