Capacity Portfolio Representative, Kyle Osterman

C.H. Robinson Worldwide; Chicago (IL); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

In-office four days a week

Job summary

C.H. Robinson Worldwide in Chicago seeks a Capacity Portfolio Representative to blend inside sales, account management, and operations. You will grow and manage a portfolio of carriers, ensuring the right truck is matched with shipments at the right time and price.

You’ll join a dynamic onboarding and training program, with in-person collaboration four days a week and one remote day. A strong focus on relationship building and customer service drives success.

Qualifications

• Experience building and expanding carrier relationships.
• Ability to generate new carrier leads and referrals.
• Strong negotiation and pricing decision skills.
• Track record in managing carrier accounts and driving service levels.

Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals.
• Learn about carriers’ goals and capabilities to maximize relationships and satisfaction.
• Monitor activity, identify inactive/underutilized accounts, and reactivate them.
• Leverage automated booking tools and carrier platforms to improve efficiency.
• Support Capacity Procurement and negotiate capacity as needed.
• Analyze freight market trends to inform pricing decisions.
• Use capacity analysis and internal tools to guide buying strategies.
• Post, negotiate, and secure available capacity to meet customer needs.
• Deliver exceptional customer service and promptly address carrier issues.
• Incorporate carrier feedback to improve service.

Skills

Carrier relationships

Lead generation

Negotiation

Account management

Customer service

Sales focus

Tools

Automated booking tools

Carrier website

Mobile apps

Job description

Do you enjoy creating new relationships? Are you a self-starter who thrives in a fast-paced, entrepreneurial environment? If so, our Capacity Portfolio Representative position might be the perfect fit for you! As a Capacity Portfolio Representative, you’ll blend inside sales, account management, and operations to grow and manage a portfolio of carriers. Your mission will be to deliver exceptional service by collaborating with trucking company owners, dispatchers, and drivers, ensuring the right truck is matched with the right shipment at the perfect time and price. If you’re driven by creating connections, solving challenges, and exceeding customer expectations, this role is for you. You’ll sharpen your sales skills and move fast to meet customers' supply chain challenges and business needs. The relationships you develop with carriers will fuel their success—and your own! So, what can we do for you? We believe that when you achieve, we succeed. Our commitment to your success starts on day one with a dynamic and comprehensive onboarding program designed to jumpstart your knowledge of the industry and C.H. Robinson’s systems and processes. You’ll benefit from top-tier training, continuous development, and a supportive team culture that empowers you to excel.

Let’s talk money… We offer our Capacity Portfolio Representatives a competitive base salary, with opportunities to earn monthly bonuses based on stellar performance. Your drive and results will directly shape your financial success.

Flexibility for your wellbeing At C.H. Robinson we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in-office four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals
• Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction
• Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
• Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency
• Support Capacity Procurement
• Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions
• Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
• Proactively post, negotiate, and secure available capacity to meet customer needs
• Deliver Exceptional Customer Service
• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
• Regularly review and act on carrier feedback to improve service
• Identify and recommend the best payment solutions for each carrier based on their needs
• Assist carriers with cash advances and resolve payable issues to ensure smooth operations