Capacity Portfolio Representative

chrobinson; United States; Hybrid; USD 34,000 - 43,000; Full time

Job summary

C.H. Robinson is seeking a Capacity Portfolio Representative to blend inside sales, account management and operations in a fast-paced, entrepreneurial environment. You will grow a portfolio of carriers, matching the right truck with the right shipment at the right time and price.

You will collaborate with trucking company owners, dispatchers and drivers, delivering exceptional service while leveraging technology to optimize pricing and capacity. Hybrid in-office with remote flexibility.

Qualifications

• Clients and carriers require strong communication and relationship-building abilities.
• Bachelor's degree or equivalent work-ready credential is preferred.
• Experience influencing decisions and negotiating favorable outcomes.
• Comfort multitasking across sales, account management and operations.

Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling and referrals.
• Learn about carriers’ business goals to maximize relationships and satisfaction.
• Monitor activity, identify inactive accounts and reactivate them.
• Leverage automated booking tools and apps to improve efficiency and carrier satisfaction.

Skills

Communication skills

Interpersonal skills

Persuasion

Negotiation

Multi-tasking

Education

Bachelor's degree

High School Diploma or GED

Tools

Automated booking tools

Carrier website

Mobile apps

Job description

Do you enjoy creating new relationships? Are you a self-starter who thrives in a fast-paced, entrepreneurial environment? If so, our Capacity Portfolio Representative position might be the perfect fit for you!

As a Capacity Portfolio Representative, you'll blend inside sales, account management, and operations to grow and manage a portfolio of carriers. Your mission will be to deliver exceptional service by collaborating with trucking company owners, dispatchers, and drivers, ensuring the right truck is matched with the right shipment at the perfect time and price.

If you're driven by creating connections, solving challenges, and exceeding customer expectations, this role is for you. You'll sharpen your sales skills and move fast to meet customers' supply chain challenges and business needs. The relationships you develop with carriers will fuel their success-and your own!

So, what can we do for you?

We believe that when you achieve, we succeed. Our commitment to your success starts on day one with a dynamic and comprehensive onboarding program designed to jumpstart your knowledge of the industry and C.H. Robinson's systems and processes. You'll benefit from top-tier training, continuous development, and a supportive team culture that empowers you to excel.

Let’s talk money…

We offer our Capacity Portfolio Representatives a competitive base salary, with opportunities to earn monthly bonuses based on stellar performance. Your drive and results will directly shape your financial success.

Flexibility for your wellbeing

At C.H. Robinson we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in-office four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

On your next adventure, you'll…

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals
• Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction
• Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
• Leverage technology such as automated booking products, C.H. Robinson's carrier website, and mobile apps to enhance carrier satisfaction and efficiency

Support Capacity Procurement

• Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions
• Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
• Proactively post, negotiate, and secure available capacity to meet customer needs

Deliver Exceptional Customer Service

• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
• Regularly review and act on carrier feedback to improve service
• Identify and recommend the best payment solutions for each carrier based on their needs
• Assist carriers with cash advances and resolve payable issues to ensure smooth operations

Execute Process Efficiency

• Collaborate with internal teams on shipment updates, problem resolution, and operational execution
• Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
• Identify root causes of issues and implement solutions to enhance performance

You're a great fit if you have:

• High School Diploma or GED equivalent

Even better if you:

• Value a diverse and inclusive work environment
• Hold a Bachelor's degree from an accredited college or university
• Have experience using customer perspective to guide decisions and actions
• Can persuade, motivate, influence, and negotiate with others
• Display strong decision-making, multi-tasking, communication and interpersonal skills
• Enjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendations

We value an environment where you can grow by challenging yourself and are supported with the potential for internal promotion - within Sales, Global Forwarding, Operations, Account Management or other areas - so you can discover new interests, develop your strengths, and reach your life goals.

Compensation Range

$25.48 - $31.25

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in th