Capacity & Carrier Partnerships Specialist

C.H. Robinson; Chicago (IL); Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

401(k) with company matching

Multiple medical plans

Paid time off

Job summary

C.H. Robinson is seeking a Capacity Portfolio Representative in Chicago to build and sustain carrier relationships, analyze market conditions, and manage capacity with a mix of in-person collaboration and remote work.

The role emphasizes providing top-tier customer service and leveraging Cargo tech tools to drive efficiency. You will engage with peers in-office four days a week and remotely one day, collaborating cross-functionally to optimize pricing and capacity.

Qualifications

• Establish and maintain carrier relationships using lead generation, cold calling and referrals.
• Learn carriers' goals, preferences and capabilities to maximize relationships and satisfaction.
• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions.

Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals.
• Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction.
• Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them.
• Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency.
• Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions.
• Use capacity analysis and internal costing tools to guide your buying and negotiating strategies.
• Proactively post, negotiate, and secure available capacity to meet customer needs.
• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions.
• Regularly review and act on carrier feedback to improve service.
• Identify and recommend the best payment solutions for each carrier based on their needs.
• Assist carriers with cash advances and resolve payable issues to ensure smooth operations.
• Collaborate with internal teams on shipment updates, problem resolution, and operational execution.
• Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations.
• Identify root causes of issues and implement solutions to enhance performance.

Skills

Carrier relationships

Negotiation

Communication skills

Multitasking

Interpersonal skills

Education

High School Diploma or GED

Bachelor’s degree

Tools

Carrier websites

Job description

C.H. Robinson is seeking a Capacity Portfolio Representative in Chicago to build and sustain carrier relationships, analyze market conditions, and manage capacity with a mix of in-person collaboration and remote work.

The role emphasizes providing top-tier customer service and leveraging Cargo tech tools to drive efficiency. You will engage with peers in-office four days a week and remotely one day, collaborating cross-functionally to optimize pricing and capacity.