Capability Lead - Learning Design & Knowledge Management

Citi; Florida; On-site; USD 93,000 - 140,000; Full time

Job summary

Citi in Jacksonville, Florida seeks a Learning Experience Design (LXD) Capability Manager to lead a team of Instructional Designers and Knowledge Management writers within US Personal Banking. The role develops performance-based learning solutions, coaches staff, and ensures alignment with Citi’s leadership principles across the organization.

You will drive capability improvement, collaborate with stakeholders across USPB Learning, and promote agile and best-practice approaches to learning

Qualifications

• Minimum 5 years of experience working in Learning and Development
• Direct experience in the domain of technical writing, content design and development (formal education preferred)
• Experience with learning management systems, content repositories, and learning technologies
• Experience managing, coaching, and leading a team of learning professionals strongly preferred
• Excellent leadership, negotiation, influencing, and conflict management skills

Responsibilities

• Lead a team of Instructional Designers and Knowledge Management writers in the development of performance-based learning solutions
• Assess design and development staff capability, identifying and coaching to skill strengths and gaps to improve the overall performance of the team
• Provide direction to Instructional Designers and Knowledge Management writers and help remove environmental obstacles that impede work execution
• Provide technical oversight for the process of creating eLearning and other digital solutions.
• Evaluate quality of learning solutions produced, providing coaching and guidance to the team as needed
• Build and maintain strong relationships across USPB Learning and with business stakeholders to develop and deliver effective learning strategies and solutions that achieve business objectives
• Help team adopt industry-recognized capability standards and best practices
• Conduct performance reviews and recruit, interview, and hire design and development talent as needed.

Skills

Technical writing

People management

Performance management

Coaching & feedback

Operations management

Agile management

Strategic thinking

Process improvement

Risk management

Education

Bachelor’s/University degree or experience equivalent

Tools

Learning management systems

Content repositories

Learning technologies

Job description

Citi in Jacksonville, Florida seeks a Learning Experience Design (LXD) Capability Manager to lead a team of Instructional Designers and Knowledge Management writers within US Personal Banking. The role develops performance-based learning solutions, coaches staff, and ensures alignment with Citi’s leadership principles across the organization.

You will drive capability improvement, collaborate with stakeholders across USPB Learning, and promote agile and best-practice approaches to learning