Lead, Learning Experience Design (Hybrid)

Capital One; Deerfield (IL); Híbrido; USD 122.000 - 139.000; Jornada completa

Descripción de la vacante

Capital One’s Card Shared Services: Learning & Knowledge (L&K) team drives effective learning for frontline operations, including call center and back-office staff. Lead a team of instructional designers and creatives to create, optimize, and sustain high-impact experiences leveraging AI and modern learning science.

The role blends strategic and tactical leadership, emphasizes data-driven decisions, and requires partnering with operational leaders to deliver measurable improvements in metrics

Formación

• Bachelor’s Degree or military experience.
• 3+ years leading and managing people.
• 4+ years in instructional design and development.
• 3+ years in project management or cross-functional program management.
• 3+ years in stakeholder management or internal client consulting.

Responsabilidades

• Drive AI & Tool Integration: champion AI tools and automated workflows in design and maintenance.
• Coach & Develop Talent: mentor instructional designers and creatives; foster agile execution.
• Consult on Learning Strategy: partner with operational leaders to align learning with priorities.
• Design for Frontline Impact: craft blended, self-guided learning for call center and back-office staff.
• Deliver Continuous Improvement: monitor metrics and refine learning solutions post-implementation.
• Manage Complexity & Delivery: oversee portfolios, timelines, resources, and quality.

Conocimientos

Leadership

Instructional design

Project management

Stakeholder management

Agile

AI tools

Educación

Bachelor’s Degree

Herramientas

Generative AI

Descripción del empleo

Capital One’s Card Shared Services: Learning & Knowledge (L&K) team drives effective learning for frontline operations, including call center and back-office staff. Lead a team of instructional designers and creatives to create, optimize, and sustain high-impact experiences leveraging AI and modern learning science.

The role blends strategic and tactical leadership, emphasizes data-driven decisions, and requires partnering with operational leaders to deliver measurable improvements in metrics