Canvas & Tech Support Specialist (Part-Time, Onsite)

CSU Veterinary Health; Fort Collins, Northern (CO, KY); Hybrid; USD 21,000 - 25,000; Part time

Job summary

CSUVetCE in Fort Collins, CO is seeking a part-time Technical and Customer Support Specialist to assist learners and instructors with online continuing education, manage Canvas user accounts, and resolve common technical issues in a higher education setting.

The ideal candidate has prior customer support experience, strong communication skills, and comfort learning new software, with preference for familiarity with Canvas LMS.

Qualifications

• Previous customer support, technical support, administrative support, or related experience.
• Strong written and verbal communication skills.
• Basic technical proficiency and comfort learning new systems.
• Familiarity with Canvas LMS is preferred.

Responsibilities

• Respond to customer inquiries via email, phone, or other channels.
• Provide technical support for online course access.
• Manage Canvas user accounts and enrollments.
• Troubleshoot Canvas access and login problems.
• Document issues and escalate complex concerns.
• Support day-to-day administrative tasks for online continuing education.
• Deliver a positive customer experience aligned with CSUVetCE values.

Skills

Customer support

Technical support

Administrative support

Communication skills

Tools

Canvas LMS

Job description

CSUVetCE in Fort Collins, CO is seeking a part-time Technical and Customer Support Specialist to assist learners and instructors with online continuing education, manage Canvas user accounts, and resolve common technical issues in a higher education setting.

The ideal candidate has prior customer support experience, strong communication skills, and comfort learning new software, with preference for familiarity with Canvas LMS.