Technical and Customer Support Specialist

Colorado State University; United States; Sur place; USD 21 000 - 25 000; Temps partiel

Résumé du poste

Colorado State University CSU VetCE is seeking a reliable, service-oriented hourly employee for part-time technical and customer support of online continuing education programs. You will assist learners and instructors, manage Canvas accounts, and resolve routine issues in a collaborative higher education setting.

The ideal candidate has prior customer support experience, strong communication, and comfort troubleshooting common tech problems. Canvas LMS experience is strongly preferred.

Qualifications

• Previous customer support or technical support experience.
• Strong written and verbal communication skills.
• Professional demeanor and excellent customer service.
• Basic technical proficiency and ability to learn new systems.
• Attention to detail and ability to follow directions.

Responsabilités

• Respond to customer inquiries via email, phone, and other channels.
• Provide technical support for online course access and functionality.
• Manage Canvas user accounts, enrollments, and updates.
• Troubleshoot Canvas and login issues and related platform concerns.
• Document issues and escalate complex concerns as needed.
• Support day-to-day online continuing education administration.
• Deliver a positive customer experience aligned with CSU values.

Connaissances

Customer service

Communication

Problem solving

Detail oriented

Independent work

Outils

Canvas LMS

Description du poste

Position Summary

CSUVetCE is seeking a reliable, service-oriented hourly employee to provide part-time technical and customer support for online continuing education programs. This position plays an important role in supporting learners and instructors, assisting with Canvas user account management, and resolving basic technical issues in a timely and professional manner. The ideal candidate will be detail-oriented, customer-focused, and comfortable troubleshooting common technology issues while working in a collaborative higher education environment. Previous customer support experience is required, and experience with Canvas LMS or another learning management system is strongly preferred.

Brief Work Unit Description

The Department of Clinical Sciences mission is to assure the health and productivity of animals to meet societal needs through high quality educational programs for professional veterinary medical students, graduate veterinarians, and the public through a faculty and veterinary medical center of excellence, and to advance and disseminate comparative biomedical knowledge in an environment of interdisciplinary collaboration.

Essential Job Duties

• Respond to customer inquiries through email, phone, and/or other communication channels in a professional and timely manner.
• Provide technical support for learners, instructors, and staff related to online course access and functionality.
• Manage Canvas user accounts, including creating, updating, and maintaining enrollments as directed.
• Troubleshoot technical support issues related to Canvas, course access, login problems, and other routine platform concerns.
• Document issues, follow procedures, and elevate more complex concerns to the appropriate staff member when needed.
• Assist with maintaining accurate records and supporting day-to-day administrative tasks related to online continuing education.
• Deliver a positive customer experience that reflects the values of Colorado State University and CSUVetCE.

Conditions of Employment

Employment is contingent upon the successful completion and satisfactory results of the background check process.

Supervision

N/A

Minimum Qualifications

• Previous customer support, technical support, administrative support, or related experience.
• Strong written and verbal communication skills.
• Excellent customer service skills and a professional demeanor.
• Basic technical proficiency and comfort learning new systems and software.
• Strong attention to detail and the ability to follow directions accurately.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Preferred Qualifications

• Experience using Canvas LMS or another learning management system.
• Experience managing user accounts, enrollments, or similar system access responsibilities.
• Previous experience supporting online learning environments.
• Strong problem-solving skills and the ability to troubleshoot common technical issues.
• Familiarity with customer support workflows, ticketing systems, or help desk processes.

Salary Range

$15.16 - $18 per hour

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

EEO

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Inspired by its land-grant heritage, Colorado State University is committed to excellence and engagement, setting the standard for public research universities in teaching, research, service and extension for the benefit of the citizens of Colorado, the United States, and the world. Current employees will need to apply for jobs in Workday.