Part-Time Canvas Tech & Learner Support Specialist

Colorado State University; United States; On-site; USD 21,000 - 25,000; Part time

Job summary

Colorado State University CSU VetCE is seeking a reliable, service-oriented hourly employee for part-time technical and customer support of online continuing education programs. You will assist learners and instructors, manage Canvas accounts, and resolve routine issues in a collaborative higher education setting.

The ideal candidate has prior customer support experience, strong communication, and comfort troubleshooting common tech problems. Canvas LMS experience is strongly preferred.

Qualifications

• Previous customer support or technical support experience.
• Strong written and verbal communication skills.
• Professional demeanor and excellent customer service.
• Basic technical proficiency and ability to learn new systems.
• Attention to detail and ability to follow directions.

Responsibilities

• Respond to customer inquiries via email, phone, and other channels.
• Provide technical support for online course access and functionality.
• Manage Canvas user accounts, enrollments, and updates.
• Troubleshoot Canvas and login issues and related platform concerns.
• Document issues and escalate complex concerns as needed.
• Support day-to-day online continuing education administration.
• Deliver a positive customer experience aligned with CSU values.

Skills

Customer service

Communication

Problem solving

Detail oriented

Independent work

Tools

Canvas LMS

Job description

Colorado State University CSU VetCE is seeking a reliable, service-oriented hourly employee for part-time technical and customer support of online continuing education programs. You will assist learners and instructors, manage Canvas accounts, and resolve routine issues in a collaborative higher education setting.

The ideal candidate has prior customer support experience, strong communication, and comfort troubleshooting common tech problems. Canvas LMS experience is strongly preferred.