Technical and Customer Support Specialist

Colorado State University; Fort Collins (CO); On-site; USD 21,000 - 25,000; Part time

Job summary

Colorado State University seeks a reliable, service-oriented part-time hourly employee to provide technical and customer support for online continuing education programs. You will assist with Canvas user accounts and resolve basic issues in a timely, professional manner.

The role supports learners, instructors, and staff in a collaborative higher education environment; Canvas LMS experience is preferred. Excellent communication and detail orientation are essential.

Qualifications

• Previous customer or technical support experience.
• Strong written and verbal communication.
• Excellent customer service and a professional demeanor.
• Basic technical proficiency and comfort learning new systems.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong attention to detail and ability to follow directions.

Responsibilities

• Respond to customer inquiries via email, phone, and other channels in a professional and timely manner.
• Provide technical support for learners and instructors related to online course access and functionality.
• Manage Canvas user accounts, including enrollment updates as directed.
• Troubleshoot Canvas issues including login problems and course access.
• Document issues and escalate complex concerns to appropriate staff.
• Maintain accurate records and support day-to-day online continuing education tasks.
• Deliver a positive customer experience reflecting CSU values.

Skills

Customer support

Technical support

Administrative support

Communication

Customer service

Professional demeanor

Technical proficiency

Learn new systems

Attention to detail

Independent work

Multitasking

Job description

Position Summary

CSUVetCE is seeking a reliable, service-oriented hourly employee to provide part-time technical and customer support for online continuing education programs. This position plays an important role in supporting learners and instructors, assisting with Canvas user account management, and resolving basic technical issues in a timely and professional manner.

The ideal candidate will be detail-oriented, customer-focused, and comfortable troubleshooting common technology issues while working in a collaborative higher education environment. Previous customer support experience is required, and experience with Canvas LMS or another learning management system is strongly preferred.

Brief Work Unit Description

The Department of Clinical Sciences mission is to assure the health and productivity of animals to meet societal needs through high quality educational programs for professional veterinary medical students, graduate veterinarians, and the public through a faculty and veterinary medical center of excellence, and to advance and disseminate comparative biomedical knowledge in an environment of interdisciplinary collaboration.

Essential Job Duties

• Respond to customer inquiries through email, phone, and/or other communication channels in a professional and timely manner.
• Provide technical support for learners, instructors, and staff related to online course access and functionality.
• Manage Canvas user accounts, including creating, updating, and maintaining enrollments as directed.
• Troubleshoot technical support issues related to Canvas, course access, login problems, and other routine platform concerns.
• Document issues, follow procedures, and ... more complex concerns to the appropriate staff member when needed.
• Assist with maintaining accurate records and supporting day-to-day administrative tasks related to online continuing education.
• Deliver a positive customer experience that reflects the values of Colorado State University and CSUVetCE.

Conditions of Employment

Employment is contingent upon the successful completion and satisfactory results of the background check process.

Supervision

N/A

Minimum Qualifications

• Previous customer support, technical support, administrative support, or related experience.
• Strong written and verbal communication skills.
• Excellent customer service skills and a professional demeanor.
• Basic technical proficiency and comfort learning new systems and software.
• Strong attention to detail and the ability to follow directions accurately.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Preferred Qualifications

• Experience using Canvas LMS or another learning management system.
• Experience managing user accounts, enrollments, or similar system access responsibilities.
• Previous experience supporting online learning environments.
• Strong problem-solving skills and the ability to troubleshoot common technical issues.
• Familiarity with customer support workflows, ticketing systems, or help desk processes.

Salary Range

$15.16 - $18 per hour

Employee Benefits

Colorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

Review our detailed benefits information here.

Explore the additional perks of working at CSU here.

For the total value of CSU benefits in addition to wages, use our compensation calculator.

Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in!

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

EEO

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discr