Part-Time Canvas & Customer Tech Support Specialist

Colorado State University; Fort Collins (CO); Sur place; USD 21 000 - 25 000; Temps partiel

Résumé du poste

Colorado State University seeks a reliable, service-oriented part-time hourly employee to provide technical and customer support for online continuing education programs. You will assist with Canvas user accounts and resolve basic issues in a timely, professional manner.

The role supports learners, instructors, and staff in a collaborative higher education environment; Canvas LMS experience is preferred. Excellent communication and detail orientation are essential.

Qualifications

• Previous customer or technical support experience.
• Strong written and verbal communication.
• Excellent customer service and a professional demeanor.
• Basic technical proficiency and comfort learning new systems.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong attention to detail and ability to follow directions.

Responsabilités

• Respond to customer inquiries via email, phone, and other channels in a professional and timely manner.
• Provide technical support for learners and instructors related to online course access and functionality.
• Manage Canvas user accounts, including enrollment updates as directed.
• Troubleshoot Canvas issues including login problems and course access.
• Document issues and escalate complex concerns to appropriate staff.
• Maintain accurate records and support day-to-day online continuing education tasks.
• Deliver a positive customer experience reflecting CSU values.

Connaissances

Customer support

Technical support

Administrative support

Communication

Customer service

Professional demeanor

Technical proficiency

Learn new systems

Attention to detail

Independent work

Multitasking

Description du poste

Colorado State University seeks a reliable, service-oriented part-time hourly employee to provide technical and customer support for online continuing education programs. You will assist with Canvas user accounts and resolve basic issues in a timely, professional manner.

The role supports learners, instructors, and staff in a collaborative higher education environment; Canvas LMS experience is preferred. Excellent communication and detail orientation are essential.