Canvas Helpdesk Specialist - Student & Admin Support

iQuasar, LLC

Fort Leavenworth (KS)

On-site

USD 45,000 - 60,000

Full time

14 days+

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Benefits offered by this job

401(k) matching plan

Health, Vision, and Dental Insurance

Paid time off

Employee Stock Ownership Program (ESOP)

Education Assistance

Job summary

iQuasar, LLC in Fort Leavenworth, Kansas is seeking a Help Desk Support Specialist to provide technical support to CGSC students and staff using the Canvas/ASU Ecosystem LMS. The specialist will manage incoming help desk tickets across various levels of priority.

The ideal candidate must possess strong customer service and troubleshooting skills, along with experience in help desk environments. This position offers a comprehensive benefits package and encourages independent work.

Qualifications

Experience with Canvas LMS or comparable Learning Management Systems.
Familiarity with help desk ticketing systems and support workflows.
U.S. Citizenship (required for NIPRNET access).
Ability to obtain and maintain a favorable Tier 1 (T1) suitability/background check.
Strong customer service and troubleshooting skills.
Ability to work independently and prioritize competing requests.

Responsibilities

Receive, prioritize, and input all help desk requests into the ASU Ecosystem ticketing system within four hours of receipt.
Resolve tickets within three business days, 98% of the time.
Maintain and report monthly ticketing statistics to the Site Lead.