Canvas/LMS Specialist – On-Site Academic IT & Tech

UT Health San Antonio; San Antonio (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

UT Health Science Center San Antonio is seeking an Academic IT & Technology Specialist to provide on-site support for IT processes, education technology, and Canvas LMS integration. The role supports faculty and staff in daily operations, including network, AV, and database tasks, with emphasis on improving workflows and user experience.

Responsibilities include configuring LMS features, developing reports, and training users in Canvas for course delivery and assessments.

Qualifications

• Bachelor's degree in Computer Science, Math or related field required.
• Three years of related IT experience required.
• Experience with Canvas LMS and LMS integrations preferred.
• Ability to read, write, and communicate technical information clearly.

Responsibilities

• LAN management, website design/development, and hardware/software installation.
• Develops database applications and queries/reports from institutional databases.
• Creates workflows and improves business processes through technology.
• Provides customer support and coordinates testing of new technologies.
• AV/tech support for seminars and training for users.

Skills

MS Office

Customer service

Communication

Problem solving

Education

Bachelor's Degree in Computer Science/Math or related field

High School Diploma + 4 years of related experience

Tools

Canvas LMS

Desktop database software

Job description

Academic IT & Technology Specialist (On-Site - Canvas/LMS)

Job Description

Under general supervision, responsible for providing support for IT processes and enhancements that heavily support operations, research and education technology. Supports both faculty and staff in day-to-day operations and provides maintenance, planning and implementation of best processes.

This position requires full-time on-site attendance - we will only consider candidates located in or around the Bexar County area.

Responsibilities

• Completes several information technology related activities for assigned unit(s) including local area network management, website design and development, hardware and software installation and troubleshooting.
• Develops database applications using desktop database software programs.
• Develops queries and reports from desktop and institutional databases.
• Creates and maintains workflows; reviews workflows and makes improvements.
• Provides support to assigned customers; consults with customers on technology solutions to business processes; coordinates testing of new technologies.
• Serves as audio visual/computer service technician for seminars; maintains and trains users on wireless data projector system and teleconferencing equipment in departmental conference room.
• Performs all other duties as assigned.

PREFERRED:

• Provides technical support, administration, and ongoing maintenance for learning management systems (LMS), with particular emphasis on Canvas.
  
• Supports faculty and staff in the effective use of Canvas for course development, instructional delivery, assessment, communication, and other education technology needs.

Qualifications

• Computer Skills: Strong knowledge of Microsoft Office (Word, Excel, and Outlook) and both PC and MAC software, hardware, operating systems and network environments.
• Language Skills: Ability to read and follow complex instructions, and to analyze and diagnose computer problems.
• Ability to write routine reports and correspondence.
• Ability to speak and interact with all levels of computer users.
• Attention to Detail: The ability to maintain a professional demeanor, pay attention to details and set priorities in a fast-paced environment.
• Professionalism in delegating assignments and follow-up on project completion and accuracy.
• Experience in handling customer service calls and triage for problems is preferred.
• Experience working in a research environment.

EDUCATION:

• Bachelor's Degree degree with a concentration in Computer Science, Math or a related field is required.
• We will consider applicants with a high school diploma/GED if they can supplement their education with an additional four (4) years of experience.

PREFERRED:

• Experience with Canvas course development, course management, user enrollment, gradebook functionality, assignments, assessments, and LMS integrations.

Required Skills

• Three (3) years of related experience is required.

This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Job Info

• Job Identification 7917
• Job Category Information Technology
• Locations 0002 7703 Floyd Curl Drive, San Antonio, TX, 78229, US (On-site)
• Job Schedule Full time
• Organization D7000 - Clinical Information Systems, D1000 - Dean Dental School, UT Health Science Center, UT Health Science Center
• Department D7000 - Clinical Information Systems