Canvas & Learning Tech Support Specialist

EDUCAUSE; Washington; On-site; USD 60,000 - 90,000; Full time

Job summary

EDUCAUSE seeks an Educational Technologies Support Specialist to provide advanced support for Canvas and related educational technologies across the college district. The role includes consultation, troubleshooting, training, service requests, and incident response, with backup for the LMS administrator.

The position collaborates with IT Customer Support Journey and partners with vendors to resolve incidents and implement improvements, reporting to the Director of Information Technology.

Qualifications

• Bachelor’s degree in computer science, information technology, educational technology, or a closely related field from an accredited college or university.
• OR
• If qualifying through an education equivalency, four (4) years of qualifying work experience is considered equivalent to the required education.

Responsibilities

• Experience providing customer-facing technical support, consultation, and training for enterprise or academic technology systems.
• Experience troubleshooting software applications, account and access issues, and system workflows in a structured support environment.
• Experience using ticketing systems, documentation, and knowledge-sharing practices to manage support requests and improve service quality.
• Experience supporting a learning management system, such as Canvas, in a college, university, or K–12 environment.
• Experience delivering end-user training or workshops on technology tools.
• Experience supporting educational technology integrations, testing, and basic systems administration.
• Experience working with vendors and cross-functional partners to resolve incidents and implement service improvements.

Job description

EDUCAUSE seeks an Educational Technologies Support Specialist to provide advanced support for Canvas and related educational technologies across the college district. The role includes consultation, troubleshooting, training, service requests, and incident response, with backup for the LMS administrator.

The position collaborates with IT Customer Support Journey and partners with vendors to resolve incidents and implement improvements, reporting to the Director of Information Technology.