Learning Tech Support Specialist I — LMS & Canvas

Embry-Riddle Aeronautical University; Daytona Beach (FL); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Generous time off

Tuition coverage

Retirement contributions

Personal leave

Job summary

Embry-Riddle Aeronautical University is seeking a Learning Support & Development Specialist I to provide specialized technical support for teaching and learning technologies within the Worldwide Campus. You will collaborate with instructional designers, IT teams, and external vendors to ensure reliable access to LMS, integrations, and other academic tools for students, faculty, and staff.

You will triage Tier 2 issues, assist with course publishing, automate updates with Canvas API and Power

Qualifications

• Associate degree or higher in Computer Science, IT, or related field.

Responsibilities

• Provide Tier 2 application support and troubleshooting for LMS platforms, third‑party textbook integrations, web conferencing tools, and academic software systems

Skills

LMS support

Web conferencing

Customer service

HTML/CSS/JavaScript

API/RPA

Tableau

Microsoft 365

Education

Associate degree in CS/IT or related field

Tools

Canvas Data

Tableau

Canvas API

Job description

Embry-Riddle Aeronautical University is seeking a Learning Support & Development Specialist I to provide specialized technical support for teaching and learning technologies within the Worldwide Campus. You will collaborate with instructional designers, IT teams, and external vendors to ensure reliable access to LMS, integrations, and other academic tools for students, faculty, and staff.

You will triage Tier 2 issues, assist with course publishing, automate updates with Canvas API and Power