Cannabis Wellness Concierge

Green Thumb; Spanish Springs (NV); On-site; USD 35,000 - 52,000; Full time

Job summary

Green Thumb is seeking a Personal Care Specialist to engage customers in a cannabis retail setting, educate on products and safety, and tailor recommendations to individual needs. You will help maintain inventory, assist management, and ensure regulatory compliance while delivering a positive shopping experience.

Ideal candidates provide 1+ year of customer service, are 21+, and can work varied shifts. Prior cannabis experience isn’t required, and the role emphasizes professionalism,

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Meet the scheduling and availability requirements (i.e., varying shifts including mornings, days, nights, weekends)
• Reliable, responsible, and dependable attendance
• Must be 21 years or older
• Must pass all required background checks including state cannabis employment requirements
• Possess valid driver’s license or state ID
• Must comply with all cannabis industry regulations
• Prior cannabis experience not required

Responsibilities

• Engage with and assist patients/customers in a customer-facing, intimate retail environment
• Educate patients/customers on products, methods of consumption, and safety as part of interaction
• Recommend a safe, effective regimen and stay up to date on product knowledge
• Promote a positive, patient/customer-oriented store environment
• Verify order deliveries for accuracy
• Support management to ensure store operations run smoothly and in compliance with rules
• Ensure local/state cannabis regulations are enforced
• Keep sales floor stocked and store presence well maintained
• Maintain hard copy files as required
• Follow security measures and safety procedures

Skills

Customer service excellence

Cannabis product knowledge

Communication skills

POS systems experience

HIPAA compliance knowledge

Team collaboration

Professionalism & integrity

Confidentiality awareness

Tools

POS software

Job description

Green Thumb is seeking a Personal Care Specialist to engage customers in a cannabis retail setting, educate on products and safety, and tailor recommendations to individual needs. You will help maintain inventory, assist management, and ensure regulatory compliance while delivering a positive shopping experience.

Ideal candidates provide 1+ year of customer service, are 21+, and can work varied shifts. Prior cannabis experience isn’t required, and the role emphasizes professionalism,