Cannabis Dispensary Wellness Concierge

Green Thumb Industries; Carlisle (Cumberland County); On-site; USD 32,000 - 52,000; Full time

Job summary

Green Thumb Industries is seeking a Personal Care Specialist to engage customers in a retail setting, educate on cannabis products, and tailor recommendations to individual needs. You will help maintain a safe, compliant, and welcoming environment in our dispensary.

The role emphasizes patient education, accurate order handling, and collaboration with management to ensure smooth operations. Must be 21+, with reliable attendance and background checks completed.

Qualifications

• At least one year of customer service experience.
• Ability to work a schedule including mornings, days, nights, and weekends.
• Reliable attendance and punctuality.
• Must be 21 years or older.
• Must pass background checks including state cannabis employment requirements.
• Possess a valid driver's license or state ID.
• Must follow all applicable cannabis laws and company regulations.
• Prior cannabis experience is not required.

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Educate customers on products, methods of consumption, and safety as part of patient interaction
• Recommend a safe and effective regimen based on individual needs and up-to-date product knowledge
• Promote a positive, patient- and customer-oriented work environment
• Assist in verifying order deliveries for accuracy
• Support management to ensure store operations run smoothly, properly, and in compliance with rules and regulations
• Ensure local and state cannabis regulations are enforced
• Ensure sales floor is stocked and store presence is maintained and compliant
• Maintain hard copy files as required
• Follow security measures and safety procedures
• Complete duties at assigned workstations as determined by management during shifts
• Front of House: Check In, Sales Floor, POS, Curbside, Roll Thru
• Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts
• Maintenance: Uphold cleanliness, safety, and presentation standards
• Other duties as assigned

Skills

Customer service

Scheduling flexibility

Attendance reliability

Communication skills

POS experience

Regulatory compliance

Job description

Green Thumb Industries is seeking a Personal Care Specialist to engage customers in a retail setting, educate on cannabis products, and tailor recommendations to individual needs. You will help maintain a safe, compliant, and welcoming environment in our dispensary.

The role emphasizes patient education, accurate order handling, and collaboration with management to ensure smooth operations. Must be 21+, with reliable attendance and background checks completed.