Cannabis Wellness Concierge

Greenthumbindustries; New Castle (PA); On-site; USD 20,664 - 27,552; Full time

Job summary

Green Thumb Industries seeks a friendly Personal Care Specialist for our New Castle dispensary. You will engage customers, explain cannabis products, and tailor consumption methods to individual needs, acting as the store's product expert.

You will help verify deliveries, maintain regulatory compliance, and support daily store operations while delivering high-quality customer service.

Qualifications

• Minimum 1 year in customer service retail, preferably cannabis or specialty retail.
• Ability to work varied shifts including mornings, days, nights and weekends.
• Reliable attendance and 21+ years of age.
• Compliance with cannabis employment requirements and background checks.

Responsibilities

• Assist customers in a retail environment with product education and safe consumption guidance.
• Verify orders and support store operations for smooth daily performance.
• Maintain a compliant, well-stocked sales floor and clean dispensary presentation.
• Follow security and safety procedures and document issues as needed.
• Assist management with inventory, fulfillment, and curbside or in-store orders.

Skills

Customer service

Cannabis product knowledge

POS systems

Communication skills

Regulatory compliance

Team collaboration

Attention to detail

HIPAA awareness

Tools

POS system

Job description

Green Thumb Industries seeks a friendly Personal Care Specialist for our New Castle dispensary. You will engage customers, explain cannabis products, and tailor consumption methods to individual needs, acting as the store's product expert.

You will help verify deliveries, maintain regulatory compliance, and support daily store operations while delivering high-quality customer service.