Cannabis Retail Wellness Concierge

New Cannabis Ventures; Maynard, Northern (MA, KY); Hybrid; USD 23,000 - 26,000; Full time

Job summary

Green Thumb Industries is seeking a Personal Care Specialist to engage with customers in a dispensary, educate on products and safe usage, and assist with daily operations. The role requires 1+ year of customer service, 21+ years of age, and compliance with cannabis regulations.

You’ll help connect patients with the right products and ensure a positive retail experience. The position emphasizes safety, accurate order handling, and maintaining store standards in a busy retail setting.

Qualifications

• Minimum one year of customer service experience in retail.
• Must be 21 years or older and pass background checks for cannabis employment.
• Valid driver’s license or state ID or equivalent.
• Compliant with all cannabis industry regulations and company policies.

Responsibilities

• Engage with patients/customers in a retail environment from entry to checkout.
• Educate on products, methods of consumption, and safety.
• Recommend safe regimens based on needs and knowledge of products.
• Maintain a positive, patient/customer-oriented work environment.
• Assist in verifying order deliveries for accuracy.
• Support store operations and maintain compliance with rules and regs.
• Ensure adherence to local/state cannabis regulations and store appearance.

Skills

Customer service

Cannabis knowledge

Communication

POS systems

Regulations

HIPAA compliance

Tools

POS systems

Job description

Green Thumb Industries is seeking a Personal Care Specialist to engage with customers in a dispensary, educate on products and safe usage, and assist with daily operations. The role requires 1+ year of customer service, 21+ years of age, and compliance with cannabis regulations.

You’ll help connect patients with the right products and ensure a positive retail experience. The position emphasizes safety, accurate order handling, and maintaining store standards in a busy retail setting.