Cannabis Wellness Advisor & Customer Education

Verano; Prospect Heights (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Verano is seeking a Cannabis Advisor in Illinois to deliver exceptional customer service, provide educational consulting, and help customers navigate cannabis products for wellness. Responsibilities include greeting guests, building rapport with regular customers, and supporting store operations.

You will handle product information, assist with online orders, ensure compliance with state regulations, stock shelves, and process transactions at the POS while maintaining a clean, organized

Qualifications

• High School Diploma or equivalent.
• 1–2 years of retail or hospitality experience.
• Must be 21+ and comply with local, state regulations.
• Willingness to undergo a criminal background check and appropriate state licensing.

Responsibilities

• Greet customers and patients with a positive attitude.
• Educate customers on cannabis products in a wellness context.
• Assist customers in selecting products and explain usage.
• Maintain a clean, organized workstation and front-end displays.
• Handle POS transactions and accurate inventory updates (METRC, BioTrack).
• Stay informed on changing compliance regulations.

Skills

Customer service

Retail experience

Communication

Team collaboration

Education

High School Diploma

Tools

POS system

Microsoft Excel

Job description

Verano is seeking a Cannabis Advisor in Illinois to deliver exceptional customer service, provide educational consulting, and help customers navigate cannabis products for wellness. Responsibilities include greeting guests, building rapport with regular customers, and supporting store operations.

You will handle product information, assist with online orders, ensure compliance with state regulations, stock shelves, and process transactions at the POS while maintaining a clean, organized