Cannabis Wellness Advisor

Verano; Highland Park (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Verano is seeking a Cannabis Advisor in Illinois to deliver exceptional customer service, educate customers on cannabis products, and assist with patient or customer education. The role involves navigating product information, maintaining compliance with local/state regulations, and supporting store operations in a fast-paced retail environment.

Responsibilities include greeting customers, explaining product types and methods, building rapport with regular customers, handling online orders, and

Qualifications

• 1–2 years of retail or hospitality experience.
• Must be 21 years of age and comply with local, state, and company regulations.
• Required to undergo a criminal background check and obtain appropriate state badging.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Ability to use office equipment (computers and printers) and their software (Word, Excel, email, etc.).
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Responsibilities

• Possess a positive attitude while greeting customers and patients.
• Be an advocate of cannabis customer care.
• Help customers and patients navigate through cannabis and educate them on how it can be used as a wellness product.
• Build rapport with regular patients/customers to promote repeat business.
• Work well with others in a fast-paced, dynamic retail environment.
• Provide patients and customers alike with information on types, methods and efficacy of various cannabis products (we do not provide medical advice).
• Be open to continued, on-going cannabis education and training.
• Provide support to managers and other Cannabis Advisors as needed.
• Maintain a clean, organize, and sanitize workstation/store front.
• Ensure accuracy of online orders before pick-up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Stock, merchandise, and replenish displays of regulated and unregulated inventory.
• Complete transactions at the POS and ensure the state monitored inventory system (METRC, BioTrack, etc.) accurately updates the amount of product available.
• Responsible for other duties as assigned

Skills

Retail experience

Customer service

Age 21+

Background check & state badge

MS Office (Word/Excel)

Cannabinoids knowledge

Legal/compliance awareness

Education

High School Diploma or equivalent

Job description

Verano is seeking a Cannabis Advisor in Illinois to deliver exceptional customer service, educate customers on cannabis products, and assist with patient or customer education. The role involves navigating product information, maintaining compliance with local/state regulations, and supporting store operations in a fast-paced retail environment.

Responsibilities include greeting customers, explaining product types and methods, building rapport with regular customers, handling online orders, and