Cannabis Wellness Advisor - Customer-Centric Retail

Sunnyside*; Wintersville (OH); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Major medical

Dental insurance

Vision insurance

401K match

FSA/HSA

LTD/STD

Life insurance

AD&D

Paid holidays

Paid time off

Annual discretionary bonuses

Stock options

Employee discount

Job summary

Sunnyside, a Cresco Labs banner, is seeking a Wellness Advisor to assist customers in selecting cannabis products, provide consultative support, and ensure compliance with state regulations. The role covers recreational and medicinal shoppers, delivering high-quality service and accurate order fulfillment.

Part-time schedules (15–25 hours/week) with flexibility across opening/closing shifts, weekends, and holidays.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).

Responsibilities

• Greet customers, ensuring a best-in-class experience.
• Build customer relationships by asking questions and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following SOPs.
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns per state regulations and company standards.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store per SOPs.
• Assist in keeping the store organized and clean for customers and team.
• Escalate any employee or customer issues to management.

Skills

Customer service

Retail experience

Communication skills

Lift 50 pounds

Education

High School Diploma

Tools

POS system

Job description

Sunnyside, a Cresco Labs banner, is seeking a Wellness Advisor to assist customers in selecting cannabis products, provide consultative support, and ensure compliance with state regulations. The role covers recreational and medicinal shoppers, delivering high-quality service and accurate order fulfillment.

Part-time schedules (15–25 hours/week) with flexibility across opening/closing shifts, weekends, and holidays.