Cannabis Wellness Advisor: Consultative Retail Sales

Renew Cannabis Co.; Jacksonville (FL); Hybrid; USD 17,192,000 - 28,654,000; Part time

Benefits offered by this job

Major medical insurance

Dental and vision insurance

401(k) match

Paid holidays and PTO

Job summary

Cresco Labs operates Sunnyside dispensaries and seeks a Wellness Advisor to guide customers in selecting cannabis products, while upholding state regulations and company standards. You will deliver a best-in-class customer experience from check-in to checkout, leveraging product knowledge and a consultative approach.

The role emphasizes training, teamwork, and adaptability to dynamic retail demands. Part-time schedules (15–25 hours weekly) are common, with weekend and holiday coverage expected.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).

Responsibilities

• Greet customers, ensuring a best-in-class experience.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following SOPs.
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns per regulations.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store per SOPs.
• Assist in keeping the store organized and clean for customers and team.
• Escalate any employee or customer issues to management.

Skills

Customer service

Retail experience

Hospitality experience

Engage with customers

Learn product information

Education

High School Diploma

Job description

Cresco Labs operates Sunnyside dispensaries and seeks a Wellness Advisor to guide customers in selecting cannabis products, while upholding state regulations and company standards. You will deliver a best-in-class customer experience from check-in to checkout, leveraging product knowledge and a consultative approach.

The role emphasizes training, teamwork, and adaptability to dynamic retail demands. Part-time schedules (15–25 hours weekly) are common, with weekend and holiday coverage expected.