Cannabis Wellness Advisor

FALL CREEK FARM & NURSERY; Naperville (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

FALL CREEK FARM & NURSERY in Naperville, IL seeks a Cannabis Advisor to deliver exceptional customer service, educational consulting, and ensure accurate order processing.

You will greet guests, educate on cannabis products, help navigate product options, and support store operations while complying with state regulations. This role emphasizes ongoing cannabis education and collaboration with the team.

Qualifications

• High School Diploma or equivalent is required.
• 1-2 years of retail or hospitality experience.
• Must be 21 years of age and comply with all local, state, and company regulations.
• Required to undergo a criminal background check and appropriate state badging.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Ability to use office equipment (computers and printers) and their included software (Word, Excel, email).
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Responsibilities

• Possess a positive attitude while greeting customers and patients.
• Be an advocate of cannabis customer care.
• Help customers and patients navigate through cannabis and educate them on how it can be used as a wellness product.
• Build rapport with regular patients/customers to promote repeat business.
• Work well with others in a fast-paced, dynamic retail environment.
• Provide patients and customers alike with information on types, methods and efficacy of various cannabis products (we do not provide medical advice).
• Be open to continued, on-going cannabis education and training.
• Provide support to managers and other Cannabis Advisors as needed.
• Maintain a clean, organize, and sanitize workstation/store front.
• Ensure accuracy of online orders before pick-up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Stock, merchandise, and replenish displays of regulated and unregulated inventory.
• Complete transactions at the POS and ensure the state monitored inventory system accurately updates the amount of product available.

Skills

Customer service

Communication

Educational consulting

Retail experience

Education

High School Diploma or equivalent

Tools

Word

Excel

Email

Job description

FALL CREEK FARM & NURSERY in Naperville, IL seeks a Cannabis Advisor to deliver exceptional customer service, educational consulting, and ensure accurate order processing.

You will greet guests, educate on cannabis products, help navigate product options, and support store operations while complying with state regulations. This role emphasizes ongoing cannabis education and collaboration with the team.