Cannabis Store Leader: Elevate Customer Experience & Growth

Good-Day-Farm; New Orleans (LA); On-site; USD 52,000 - 76,000; Full time

Job summary

Good-Day-Farm is seeking a Lead to drive performance and foster an inclusive store culture in New Orleans. You will oversee daily operations, coach staff, and ensure exceptional customer service at every touchpoint.

The role emphasizes cannabis education, inventory control, and effective communication with customers and the management team to meet revenue goals. You will travel locally as needed and exemplify company values.

Qualifications

• Deep knowledge of cannabis products and consumer trends.
• Strong leadership, communication, and organizational skills.
• Experience in training staff and driving store performance.
• Proficiency with POS systems and cannabis software (Dutchie, METRC).
• Cash handling, inventory control, and loss prevention awareness.
• Customer-focused with ability to upsell and build loyalty.

Responsibilities

• Lead daily store operations, opening/closing, cash handling, and reports.
• Train and motivate staff, set standards, and maintain a positive culture.
• Engage customers, build relationships, and promote loyalty programs.
• Manage inventory, cycles, reconciliations, and compliance processes.
• Oversee merchandising, promotions, and product knowledge development.
• Collaborate with leadership for store events, promotions, and growth.

Skills

Leadership

Customer service

Communication

Inventory management

Cash handling

Visual merchandising

Team training

POS systems

Tools

POS systems

Dutchie

METRC

Microsoft Office

Job description

Good-Day-Farm is seeking a Lead to drive performance and foster an inclusive store culture in New Orleans. You will oversee daily operations, coach staff, and ensure exceptional customer service at every touchpoint.

The role emphasizes cannabis education, inventory control, and effective communication with customers and the management team to meet revenue goals. You will travel locally as needed and exemplify company values.