Cannabis Retail Lead: Customer Experience Champion

Good Day Farm; Shreveport (LA); On-site; USD 50,000 - 80,000; Full time

Job summary

Good Day Farm is seeking a Lead to drive store performance, foster an inclusive culture, and deliver outstanding customer experiences in a cannabis retail environment. The role combines hands-on leadership, operational knowledge, and education-focused customer service to elevate the team and the shopping experience.

The Lead will train staff, maintain store standards, manage cash and inventory, and maintain strong relationships with customers while promoting the company’s values.

Qualifications

• In-depth knowledge of cannabis products, strains, and industry trends.
• Strong understanding of local and state regulations governing cannabis operations.
• Excellent leadership, communication, and organizational skills.
• Ability to travel to multiple locations per week.
• Strong written and verbal communication skills.
• Positive attitude and flexibility.
• Microsoft Suite experience.
• Familiarity with POS systems, Dutchie, METRC, or other cannabis-specific software preferred.
• Strong cash counting skills.
• Strong organizational skills.

Responsibilities

• Leads and assists in daily store opening and closing duties such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to-day business.
• Assists in preparing all in store cash flow: till setting, cash handling, and cash depositing.
• Works with the management team to ensure adequate upkeep of the store.
• Supports maintenance needs for the facility by actively communicating needs and fixes to the management team.
• Leads and assists in creating a culture of compliance through adherence to all compliance requirements.
• Assists in all inventory processes: daily cycle count, intake, invoice management, organization, selling, and staff training and development.
• Prioritizes shelf stocking and keeping online menus accurate at all times by collecting necessary information from the management team.
• Assists in customer order fulfillment by ensuring order accuracy and timeliness.
• Assists in inventory organization, destruction, and be knowledgeable on all inventory compliance processes.
• Builds meaningful relationships with customers to ensure loyalty and repeat business.
• Leads and assists in customer experience initiatives that build value and loyalty.

Job description

Good Day Farm is seeking a Lead to drive store performance, foster an inclusive culture, and deliver outstanding customer experiences in a cannabis retail environment. The role combines hands-on leadership, operational knowledge, and education-focused customer service to elevate the team and the shopping experience.

The Lead will train staff, maintain store standards, manage cash and inventory, and maintain strong relationships with customers while promoting the company’s values.