Cannabis Store Experience Consultant

Renew Cannabis Co.; Cincinnati (OH); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Tips $5–$7/hour

Job summary

Jushi Holdings Inc. in Cincinnati, OH is seeking a Customer Care Consultant to deliver exceptional customer service and patient support while educating clients. The role emphasizes telephonic support and in-store engagement, with a focus on professionalism and regulatory compliance.

The position offers base pay plus tips and requires strong computer, language, and multitasking abilities, with local travel as needed. A background in customer service within a cannabis environment is advantageous.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor's degree preferred.
• Excellent computer, language and reasoning skills are required.

Responsibilities

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Operate cash register, computer-based POS system, and cash drawer
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
• All other job duties as assigned

Skills

Computer skills

Language skills

Reasoning skills

Bilingual Spanish

Multitasking

Local travel

Education

High School diploma or GED

Associate or Bachelor's degree

Tools

POS system

Job description

Jushi Holdings Inc. in Cincinnati, OH is seeking a Customer Care Consultant to deliver exceptional customer service and patient support while educating clients. The role emphasizes telephonic support and in-store engagement, with a focus on professionalism and regulatory compliance.

The position offers base pay plus tips and requires strong computer, language, and multitasking abilities, with local travel as needed. A background in customer service within a cannabis environment is advantageous.