Cannabis Retail Customer Care Specialist

Renew Cannabis Co.; Springdale (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tips $4–$6/hour

Job summary

Jushi Holdings Inc. in Springdale, OH is hiring a Customer Care Consultant to provide exceptional service to patrons and patients, primarily via phone support. You will educate clients, support daily operations, and contribute to a compliant, positive store environment.

The role focuses on customer care in a cannabis retail setting, with emphasis on knowledge of benefits, promotions, and memberships, while adhering to policies and regulations.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor's degree in any field preferred.
• Excellent computer, language and reasoning skills.
• Bilingual in Spanish preferred.

Responsibilities

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism.
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns.
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available.
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests.
• Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance.
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing.
• Operate cash register, computer-based POS system, and cash drawer.
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines.
• All other job duties as assigned.

Skills

Computer skills

Language skills

Reasoning skills

Bilingual Spanish

Education

High School diploma or GED

Associate or Bachelor’s degree in any field preferred

Job description

Jushi Holdings Inc. in Springdale, OH is hiring a Customer Care Consultant to provide exceptional service to patrons and patients, primarily via phone support. You will educate clients, support daily operations, and contribute to a compliant, positive store environment.

The role focuses on customer care in a cannabis retail setting, with emphasis on knowledge of benefits, promotions, and memberships, while adhering to policies and regulations.