Cannabis Retail Customer Care Specialist

Renew Cannabis Co.; Toledo (OH); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Tips eligible

Job summary

Jushi Holdings Inc. in Toledo, OH, is seeking a part-time Customer Care Consultant to deliver exceptional customer and patient service while educating clients.

Responsibilities include telephonic support, in-store tours, and promoting member benefits. The role requires a high school diploma or GED, with a preference for higher education, bilingual Spanish is a plus, and strong computer and communication skills.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor's degree in any field preferred.
• Spanish language skills preferred.
• Excellent computer, language and reasoning skills.
• Excellent multitasking skills over the phone.
• Occasionally requires local travel.

Responsibilities

• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns.
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available.
• Retain knowledge of the patient and member benefits, discounts and promotions, encouraging memberships for medical guests.
• Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance.
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing.
• Operate cash register, computer-based POS system, and cash drawer.
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines.
• All other job duties as assigned.

Skills

Computer skills

Language skills

Reasoning skills

Spanish language

Multitasking on phone

Education

High School diploma or GED

Associate or Bachelor's degree preferred

Job description

Jushi Holdings Inc. in Toledo, OH, is seeking a part-time Customer Care Consultant to deliver exceptional customer and patient service while educating clients.

Responsibilities include telephonic support, in-store tours, and promoting member benefits. The role requires a high school diploma or GED, with a preference for higher education, bilingual Spanish is a plus, and strong computer and communication skills.