Cannabis Customer Care Consultant: Patient Education

Jushi Holdings Inc.; Toledo (OH); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short/Long-term disability

Flexible Spending Accounts

Paid Time Off

Paid Holidays

401(k)

Job summary

Jushi Holdings Inc. is seeking a Customer Care Consultant to provide exceptional, telephonic customer service to patrons and patients in a compliant, customer-focused role.

You will educate clients, handle inquiries, and support store operations while upholding company values and regulatory standards. Responsibilities include leading sales floor interactions, explaining benefits and promotions, and ensuring accurate product guidance.

Qualifications

• High School diploma or GED required
• Associate or Bachelor's degree preferred
• Excellent computer, language and reasoning skills
• Excellent multitasking skills over the phone
• Occasionally requires local travel

Responsibilities

• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of the sales floor and make product recommendations based on ongoing product research
• Retain knowledge of patient and member benefits, discounts and promotions to encourage memberships
• Follow product handling procedures and comply with safety and regulatory policies
• Maintain store cleanliness and organization by stocking items and performing cleaning tasks
• Operate cash register and POS system
• Collaborate with team to meet sales, guest satisfaction and compliance goals within timelines
• All other duties as assigned

Job description

Jushi Holdings Inc. is seeking a Customer Care Consultant to provide exceptional, telephonic customer service to patrons and patients in a compliant, customer-focused role.

You will educate clients, handle inquiries, and support store operations while upholding company values and regulatory standards. Responsibilities include leading sales floor interactions, explaining benefits and promotions, and ensuring accurate product guidance.