Cannabis Patient Care & Education Specialist

Lever, Inc.; Cincinnati (OH); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability

401(k)

Job summary

Jushi Holdings Inc. in Cincinnati is seeking a Customer Care Consultant to deliver exceptional customer service and patient assistance while educating clients. The role involves telephonic support and in-store interactions to help patrons with questions and product recommendations.

The position requires a High School diploma or GED, with an Associate or Bachelor's degree preferred. Bilingual Spanish is a plus, and you will work in a team to ensure sales, guest satisfaction, and regulatory

Qualifications

• High School diploma or GED required
• Associate or Bachelor's degree preferred
• Excellent computer, language and reasoning skills
• Bilingual in Spanish preferred
• Excellent multi-tasking skills over the phone
• Occasionally requires local travel, as needed

Responsibilities

• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Operate cash register, computer-based POS system, and cash drawer
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
• All other job duties as assigned

Skills

Customer service

Phone support

Bilingual Spanish

Multitasking

Computer skills

Education

High School diploma or GED

Associate or Bachelor’s degree preferred

Tools

POS system

Job description

Jushi Holdings Inc. in Cincinnati is seeking a Customer Care Consultant to deliver exceptional customer service and patient assistance while educating clients. The role involves telephonic support and in-store interactions to help patrons with questions and product recommendations.

The position requires a High School diploma or GED, with an Associate or Bachelor's degree preferred. Bilingual Spanish is a plus, and you will work in a team to ensure sales, guest satisfaction, and regulatory