Cannabis Retail Wellness Concierge

Green Thumb; Pasadena (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Green Thumb is hiring for a Personal Care Specialist to engage customers in a dispensary setting in Pasadena, educating them on products and safe consumption methods. You will recommend regimens, maintain a positive store environment, and assist with inventory and deliveries while upholding cannabis regulations.

The role requires strong customer service, reliability, and the ability to work varied shifts, including weekends.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
• Must have reliable, responsible, and dependable attendance
• Must be 21 years or older
• Must pass all required background checks including state-specific cannabis employment requirements
• Possess valid driver’s license or state ID
• Must stay compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Educate patients/customers on products, methods of consumption, and safety as part of patient interaction
• Recommend safe and effective regimens based on customer needs and product knowledge
• Promote a positive, communicative, patient/customer-oriented store environment
• Assist in verifying order deliveries for accuracy
• Support management to ensure store operations run smoothly and compliantly
• Ensure cannabis regulations are properly enforced
• Maintain stocked sales floor and store presentation
• Maintain hard copy files as required
• Follow security and safety procedures
• Complete duties at assigned workstations during scheduled shifts (Front of House, Back of House, Maintenance)
• Uphold cleanliness, safety, and presentation standards throughout the dispensary
• Other duties as assigned

Skills

Customer service

POS systems

Communication

Scheduling flexibility

Reliability

Legal compliance

Cannabis knowledge

Tools

POS software

Job description

Green Thumb is hiring for a Personal Care Specialist to engage customers in a dispensary setting in Pasadena, educating them on products and safe consumption methods. You will recommend regimens, maintain a positive store environment, and assist with inventory and deliveries while upholding cannabis regulations.

The role requires strong customer service, reliability, and the ability to work varied shifts, including weekends.